Service Director, Service Transformation and Governance

**General Information**: - Req # - WD00078565 - Career area: - Information Technology - Country/Region: - Singapore - State: - Central Singapore - City: - SINGAPORE - Date: - Thursday, February 13, 2025 - Working time: - Full-time **Additional Locations**: - Singapore - Central Singapore - Singapore - Singapore - Central Singapore - SINGAPORE **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). **Description and Requirements**: **Responsibilities**: **Service Transformation and Governance**: - Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery. - Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes. - Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiatives - Ensure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000). - Promote awareness and understanding of IT governance principles across the organization. - Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices. - Design, document, and implement Service Management process that enhance service delivery and customer satisfaction. - Foster a culture of continuous improvement and innovation within the Service Delivery organization. **Leadership and Collaboration**: - Lead and mentor a team of IT professionals responsible for service governance and process improvement. - Collaborate effectively with various stakeholders, including business leaders, IT teams, and vendors, to ensure alignment and support. - Communicate effectively with senior management, providing regular updates on IT governance and Service Transformation performance. - Stay abreast of industry trends and best practices in IT service management and governance. **Qualifications**: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum > 15 years of experience in IT service delivery management, with at least > 8 years in a leadership role (especially in the Service Transformation and Governance area). - Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives. - Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000). - Experience in Public Sector including relevant service governance models and regulatory compliance is a plus - Strong analytical, problem-solving, and decision-making skills. - Excellent communication, interpersonal, and presentation skills. - Ability to lead and motivate teams, and to work effectively with diverse stakeholders. **Certifications**: - ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable. - COBIT 5 Foundation or higher certification is a plus. - Lean Six Sigma certification (Green Belt or Black Belt) is an advantage. - Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial. **Additional Skills**: - Knowledge of project management methodologies (e.g., Agile, Waterfall). - Familiarity with IT risk management and compliance frameworks. - Understanding of cloud computing and emerging technologies. LPS **Additional Locations**: - Singapore - Central Singapore - Singapore - Singapore - Central Singapore - SINGAPORE - Singapore - Singapore - Central Singapore - Singapore - Central Singapore - Singapore , - Singapore - Central Singapore - SINGAPORE