Data Protection Officer

**Job Summary**:
At Privacy Ninja, we look for DPOs who embody the Privacy Ninja C.A.R.E. framework - Character, Adaptability, Relational Communication, and Expertise.

This means individuals with strong work ethic, who are approachable, not afraid to admit mistakes, and committed to continuous learning and self-improvement ( **Character**); who are not resistant to adopting new technologies, tools, AI, and automations ( **Adaptability**); capable of clear, empathetic communication with clients and teams ( **Relational Communication**); and who bring deep professional knowledge in PDPA, data protection, and cybersecurity ( **Expertise**). These four pillars define the kind of professionals who thrive in our fast-paced, high-trust environment.

**1. Key Responsibilities**:
**Client Advisory Services**:

- Provide expert consultation to clients on all aspects of data protection and PDPA compliance.
- Guide, review, and comment on documentation while providing detailed advisory as needed.
- Address client inquiries and provide solutions to complex data protection issues.
- Stay informed of changes in Singapore data protection laws to offer timely and accurate advice.

**Data Protection Management**:

- Assist clients in developing and implementing a comprehensive Data Protection Management Programme (DPMP), based on our DPO-as-a-Service SOPs and deliverables.
- Conduct questionnaire-based and onsite audits and assessments to ensure compliance with PDPA and other relevant data protection laws, using our DPO-as-a-Service checklist documents and/or software.
- Collaborate with clients to create and maintain a robust framework for data protection, based on our DPO-as-a-Service deliverables and framework.

**Compliance and Reporting**:

- Monitor ongoing compliance with PDPA requirements within client organizations, based on our DPO-as-a-Service checklist and deliverables.
- Prepare reports and documentation for both internal and external use, detailing compliance measures and any data breaches, based on our DPO-as-a-Service document templates.
- Recommend corrective actions and enhancements to address compliance gaps and improve data protection practices.

**Collaboration and Training**:

- Work closely with our Client Success Managers to ensure a cohesive approach to client management and service delivery.
- Contribute knowledge and best practices to Client Success Managers and other team members as opportunities arise, supporting a collaborative working environment without it being a core duty.
- Conduct basic PDPA awareness explainer and review sessions for clients, regarding their implemented policies and practices, when within scope or as specifically agreed upon as part of the engagement.

**Adaptability to Technology and Innovation**:

- Demonstrate a willingness to be trained on new technologies and systems to enhance work efficiency and service delivery
- Leverage automation tools and internal AI-driven solutions to streamline processes and improve client outcomes
- Embrace the use of digital tools to record and manage findings efficiently, reducing reliance on manual paperwork
- Proactively propose ideas and suggestions to improve company policies and practices, both internally and in client servicing

**Client Retention and Relationship Building**
- Support client retention by actively engaging in meaningful interactions that reinforce trust and demonstrate value throughout the engagement.
- Collaborate closely with Client Success Managers to ensure continuity in service delivery and responsiveness to client needs.
- Take initiative in identifying red flags or client dissatisfaction early, escalating to relevant stakeholders when necessary to support renewal efforts.
- Cultivate rapport with client Data Protection Coordinators (DPCs) and decision makers during audits or advisory sessions, reinforcing Privacy Ninja’s role as a trusted partner.

**Evolving Responsibilities and Continuous Growth**:

- Remain adaptable to additional responsibilities that align with the company’s evolving services, including but not limited to expanded compliance consulting and certifications
- Stay open to learning and contributing to new initiatives that enhance the company’s data protection and cybersecurity offerings.
- Assist in projects or services that support business growth, ensuring alignment with the company’s mission and expertise.

**2. Required Skills and Qualifications**:

- Proven experience as a Data Protection Officer or in a similar role, with a strong understanding of PDPA and other relevant legislations, with at least 2 years experience working as either a Data Protection Officer in a past organization, or as a Data Protection Consultant
- Excellent analytical and problem-solving skills, with the ability to handle complex information
- Strong communication and interpersonal skills, capable of explaining complex data protection principles in an understandable manner
- Demonstrated ability to work effectiv