Customer Service Support

1 week ago

Singapore Healthcare (OHQ) Full time

**Job Title**:Customer Service Support (Call Center) - 6 months renewable contract

**Location**:Singapore, Singapore**Employment Type**:Fixed Term**About OMRON**
- Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us**About OMRON Healthcare Business**
- With a vision “To advance health and empower people worldwide to live life to the fullest”, OMRON’s
- **Healthcare Business **produces internationally acclaimed and certified medical devices such as Digital Blood Pressure Monitors, Thermometers, Nebulizers, devices related to pain and weight management etc. Understand more about our
- **Healthcare Business** HERE.- The Customer Service Support will handle inbound calls focusing on first contact resolution while ensuring high customer service quality.
- Training will be provided, with FAQ and knowledge sharing.
- Work from Home arrangement from 2nd month onwards, after 4 weeks of working in office (for training).

**Responsibilities**:

- Handle customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Call callers through simple troubleshooting, navigating the company site or using the products or services.
- Ensure that 90% of calls are answered, and resolved with first interaction.

**Job Requirements**:

- Diploma
- Proficiency in Mandarin language will be an added advantage to facilitate communication between Mandarin-speaking customers.
- Minimum 2 years' experience
- Proficient in the English language, both written and verbal
- Proficiency in MS office suite
- Travelling Requirements: As required

**Why Join us**
- OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.**Req ID**:1640

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