Regional Client Manager, Apac

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American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

The APAC Client Manager will be focused on driving client satisfaction, ensuring initiatives are delivered as well as maintaining and developing the client relationship as well as identifying and delivering new opportunities,. This role requires a strong knowledge of the travel industry and understands GBT’s products and solutions as well as a strong operational background. This role will be dedicated to the customer and part of the global team that will work closely with Traveler Care in supporting the customer.

The Client Manager role is to grow and increase the non-transactional revenue through a combination of exceptional relationship management and consultative sales skills and develop a sophisticated ability to synthesize client needs and identify innovative solutions.

The NA Client Manager will also be responsible for:
- Developing an in-depth understanding of key business drivers, organizational culture, and the competitive position of the client.- Lead business planning, quarterly and annual reviews- Proactively recognize risks, identify an action plan and coordinate mitigation actions with Traveler Care leaders- Maintain and share industry knowledge with client, especially key themes such as sustainable travel, responsible travel and NDC- Maintain and increase client web of influence- Ensure service delivery is as per contract, through KPI and SLA measurement- Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value to our clients.- Develop creative pricing strategies and contributing to ongoing client P&L management.- Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.- React to changing client needs and be prepared to flex to new projects- Manage internal and external communications with regards to GBT specific projects such as change to client facing or back-office IT system changes.

Qualifications:
- Must have 3+ years of account/client management, DAR, sales, or consulting experience required.- Previous experience with global clients with $100M in travel spend preferred.- Previous global service delivery /account implementations experience a plus.- Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.- Keen ability to communicate GBT’s value proposition up to and including the “C Suite”.- Demonstrated ability to create strategic vision, build action plans, set goals.- Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.- Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.- A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.- Excel, Word and PowerPoint skills required.- Excellent communication skills, both oral and written- Must be able to travel 25% of the time

Location

Singapore - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and