Distribution Operations Specialist

16 hours ago


Remote, Singapore Bandlab Technologies Full time

**Description**:
Our Community Team is looking for a Distribution Operations Specialist.

**Key Responsibilities**:

- Reviewing uploaded releases on BandLab to ensure they meet the criteria for distribution and adhere to our partners' formatting and quality standards.
- Delivering exceptional support to artists by efficiently handling a substantial volume of inquiries via Zendesk
- Addressing and resolving distribution-related matters such as takedowns, disputes, and content identification.
- Managing metadata associated with music releases, ensuring accuracy and completeness.
- Resolve any delivery or technical issues that may arise during the distribution process.

**Skills, Knowledge and Expertise**:

- At least 1-2+ years of experience working in music distribution, customer service and/or quality assurance
- Experience using customer service ticketing systems (such as Zendesk)
- Must be flexible with working hours, including weekend shifts
- Proficiency in music metadata and a strong grasp of the digital music industry
- A track record of collaborating effectively with cross-functional teams and stakeholders
- A passion for music is a must, and familiarity with copyright and licensing requirements is a PLUS
- Proficiency in English, both written and spoken

**Location**:
**Mexico or LATAM** (Latin America).

**About BandLab Technologies**:
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company’s mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 60 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.

Diversity and Inclusion:
BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.



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