Client Manager

5 days ago

Downtown Core, Singapore The Cigna Group Full time

**Position Title**:Client Manager

**Job Purpose**: Executing a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication.

**Reports to**: Team Lead, Client Management

**Critical Tasks and Expected **Contributions/Results**:

- Engage and build strong relationships with intermediaries and/or clients.
- Pro-actively manage and successfully negotiate profitable renewal retention of defined portfolio-rated book of business.
- Provide consistent and quality support intermediaries and/or clients by answering queries and collaborating with internal stakeholders to resolve services issues promptly.
- Lead employee communication meetings (English) as required by intermediaries and clients.
- Organizing and planning process trainings for key intermediaries as needed
- Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes
- Support ad-hoc assignment(s), operational improvement etc.

**Key **Challenges/Anticipated** Changes in Environment**:

- Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals.
- Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

**Developmental Value of Position**:

- Ability to work independently to achieve retention and financial targets set on assigned portfolio.
- Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

**Experience/Knowledge,** Education and Other Requirements**:

- University education required.
- 3 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.
- Certificates in General Insurance and Health Insurance

**Personal Competencies Required**:

- Presentation Skills
- Self-motivated
- Effective goal setting
- Results Driven
- Sense of Urgency
- Problem Solving
- Self-starter with the ability to demonstrate independent judgment and discretion
- Strong interpersonal communication skills (written and oral)
- Strong Financial Acumen, Analytical and Negotiation Skills
- Regulatory awareness
- Good business/product knowledge
- Influencing skills
- Inter-cultural Orientation

**About The Cigna Group**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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