Ecommerce Intern

1 day ago

Singapore Intrepid Group Full time

**About Intrepid**

Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.

**Responsibilities**
- Focus on delivering best-in-class customer experience to both Intrepid’s brand clients and end consumers with primary focus on ensuring smooth store operations
- Liaise closely with the brand management and customer experience (CX) teams on daily operational tasks related to the success of a brand’s store on ecommerce marketplaces (e.g. Shopee, Lazada), including, but not limited to, support on order processing for brand clients
- Support on key ecommerce store management tasks including content upload & management, campaign execution and onsite platform tools optimization
- Provide ad-hoc support to CX teams, as required, on key performance metrics tracking and escalation management

**Requirements**:

- Understanding of how consumers make purchasing decisions in e-commerce and how/what to write accordingly
- Good attention to detail is a must
- Excellent time management and team management
- Strong analytical skills
- Thrive in a fast-paced start-up environment

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