Technical Support, Marine

**Technical Support, Marine**:

- Functional area: Service
- Country: Singapore
- City: Singapore
- Company name: Atlas Copco (Malaysia) Sdn. Bhd.
- Date of posting: Apr 17, 2025

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We are hiring Technical Support Specialist to join our Marine team in Singapore.

**About the role**:

- Technical support function
- Provide technical support and guidance to Marine customers either virtually or physically onboard ships
- Collaborate with local Marine operation team lead and to Product company or CTS Division for product and technical support requirement to resolve equipment issues and concerns.
- Responsible for filing warranty claims and in providing technical updates that Technical Support Engineers from the Division may requests.
- Ensure timely implementation of ECB that impacts Marine installed equipment
- Generate Root cause analysis reports that the customer or the product company or CTS Division may require.
- Identify installation flaws and recommend improvement to meet Atlas Copco requirement
- Committed for continuous technical knowledge development through virtual and face-to-face training arranged locally or abroad.
- Work closely with customer in identifying improvement opportunities in the use of our equipment.
- Personally commit to 24/7 services
- Service function
- Able to fully execute start up and commissioning job when required.
- Perform preventive and corrective maintenance for compressors, dryers and other ancillaries.
- Can trouble shoot complex compressor and dryer technical problems involving mechanical, electrical and/or control systems with or without support from the Division
- Generate service reports either via MAM2 or other approved service reporting platform
- Adhere to all legal, customer’s and company’s safety rules and regulations to ensure safety of personnel, equipment, and property, including housekeeping.
- Sales function
- Generate sales leads for Marine aftermarket sales team, more specifically those customers with multiple ships managed or owned.
- Keep a list of all ships and the installed machine for its ship. Identify opportunities then discussed with sales team. Provide support on proposal discussion whenever required
- Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.
- Other function as maybe assigned:

- Monitor the warranty status of Silverstream's low pressure machines installed onboard and propose planned maintenance services.
- Implement new aftermarket services for Silverstream's low pressure machines, including maintenance and repair packages, spare parts supply, and upgrade options.
- Conduct regular technical reviews / meetings of Silverstream's low pressure machines installed on ships, identifying any performance issues, and recommending solutions for improvement.
- Maintain detailed records of all Silverstream warranty issues and aftermarket service activities, providing regular reports to the sales team and management.
- Stay up to date with industry trends and developments and make recommendations for new products or services to enhance Silverstream's offering.
- Undertake ad-hoc projects and assignments from time to time in accordance with Department Manager’s instructions

**Experience Requirements**:

- At least 1-2 years of hands-on working experience in the Marine environment, preferably with good knowledge in air compressor / gas generation fundamentals / principles and its related systems’ repair and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
- Ability to work independently and as part of a team, with a high level of attention to detail and accuracy.
- Willingness to travel domestically and internationally as required.

**Knowledge**:

- Computer literate, knowledgeable & proficient in using MS Office.
- Good command of English is essential.
- Able to write technical report relating to work activities and technical investigation.
- Preferably with basic knowledge in Electrical / Instrumentation / PLC / Mechanical system working principles, but not necessary.

**Educational Requirements**:
Diploma in Marine Engineering or equivalent

**Personality