Restaurant Manager

**Job Highlights**:

- 5-day work week (44hours/week)
- AWS & Sign-up BONUS (T&C applies)
- Exciting Career Path Opportunities

**Job Description**:
**Job Summary**

The role of **Restaurant Manager **is to drive sales, ensure operational profitability, staff efficiency, motivation, product knowledge, customer care, inventory control and daily financial accountability.

**1. Human Resources Assistance**
- Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
- Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
- Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.
- Manage an efficient team of kitchen and service staff by taking an active interest in their welfare and development.

**2. Operational Assistance**
- Ensure daily opening and closing duties in the outlet are properly executed.
- Manage, direct and co-ordinate all operation-related activities in a proficient and satisfying method.
- Maintain high level of customer service as per QSC standards.
- Ensure overall store image is maintained and the brand is always well represented.
- Monitor opening and closing duties of the outlet.
- Communicate daily and act as liaison between operations staff and management.
- Ensure that POS system is always operational and accurate.
- Provide co-ordination and services for both kitchen and service.
- Report on time, in proper uniform and grooming.
- Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.
- Execute any other duties as requested by immediate superiors.

**3. Financial Assistance**
- Achieve Business KPIs set by management.
- Achieve monthly sales target and report daily sales and cost of labor of the outlet to the office though the roster and DSR report.
- Ensure that the outlet budget is strictly adhered to and that all costs are controlled including Shop Expense, Cost of Goods & Cost of Labor.
- Reduce food, beverage and stocks wastage in the outlet.
- Managing of daily sales transactions and cash float.
- Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
- Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
- Verify & process daily and monthly roster for easy payroll execution.

**4. Administration Assistance**
- Ensure that all the supplies and stocks in the outlet are enough for the day-to-day operations.
- Maintain an attractive and an orderly appearance in the outlet.
- Prepare the daily sales report.
- Monitor proper ordering, receiving, storage procedures are being followed.

**5. Promotion Assistance**
- Motivate, guide and train the staff in up selling of food, beverage and promotional items.
- Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
- Ensure that all staff are properly informed daily via ‘road calls’ lunch and dinner.

**Job Requirements**

**Experience and Qualifications**
- At least 6 years of experience management in Food and Service Operations
- Min. Diploma/Degree in F&B management or any related fields
- Possess effective management skills
- Good command of spoken English
- Any additional language (eg. German) would be an added advantage
- PC literate with knowledge in MS Office

**Personality and Competencies/Skills**
- Interpersonal - Teamwork
- Leadership - Coaching, Delegating Responsibility, Building and Driving Team
- Business Management - Managing Work, Setting and Reviewing Performance
- Personal Attributes - Integrity, Driving for Results