Provider Relations Senior Supervisor

Your role will be to:

- Lead the team to achieve company-wide and departmental goals, as well as agreed KPIs in Relations core processes (e.g. onboarding of new providers, escalations management if any)
- Ensure the provider experience key initiatives smooth development across the teams and manage implementation of those projects as applicable in your area
- Manage capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks, ensure appropriate performance management action
- Create an environment that encourages and delivers success - you must have the ability to inspire your team whilst developing your team members to the next level
- Act as focal point for the Provider Relations in your region of influence
- Represent the Provider Relations team in your region in a variety of forums: you'll have to liaise with both internal and external senior stakeholders
- Collaborate closely with other areas inside PSO - Front and Back End: Care team, Reconciliation, Claims & Adjustment teams
- Contribute to change and innovation and be pro-active in identifying opportunities for improvement
- Use data insights to challenge day-to-day operations
- Support the continuous improvement environment across teams
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts
- Develop and maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service
- Interact with the senior management to adapt your processes to meet evolving objectives
- Use independent judgement and discretion to review and resolve complex issues
- Travel and visits to providers may be required up to 10% of your time

**YOUR PROFILE**
- 1-2 year experience leading teams composed of senior contributors
- Healthcare industry background preferred: administration, finance, external relations B2B, account management, medical...
- Exposure to the industry regulations and custom (insurance/bank industry)
- Experience in coaching, managing, developing and motivating individuals
- Demonstrated experience in driving a team to achieve excellent provider service results
- Active language knowledge of at least English (additional languages are a plus)
- Proven data analytics skills (advanced Excel, Qlikview, Tableau, SalesForce reporting...)
- Demonstrated flexibility and adaptability to change, experience of leading and implementing change
- Excellent inter-personal skills
- Negotiation and influencing skills
- Strong communication skills: demonstrating drive and enthusiasm
- Action-orientated problem-solving skills / process improvement
- Excellent organisation, planning and prioritisation skills
- Result-oriented, able to mobilise the team to achieve key objectives
- Accountability - assumes ownership for achieving personal results and collective goals
- Customer orientated

**KEY COMPETENCIES**

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- Drives Engagement
- Balances stakeholders
- Organization savvy
- Manage ambiguity
- Build effective teams
- Tech savvy
- Global perspective
- Data driven

**About The Cigna Group**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.