Client Services Manager
22 hours ago
Singapore
**Your responsibilities**:
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct user system trainings (interactive and remote)
- Maintain, document, analyse and improve existing workflows and processes
- Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies
- Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)
- Participate in quality assurance testing of full range of products and features on our platform
- Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
- Analyze trade related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality
- Maintain and share up-to-date knowledge about company products and services with internal stakeholders
- Support sales for pre-sale activities
- Ability to support clients’ queries through multiple channels
**Your profile**:
- Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
- Preferably 5-7 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Experience in training to the financial community with a strong focus to financial markets
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage
**Our offer**:
- Performance appraisals on a regular base
- 360T Academy including Sales Excellence Program
- Modern Singapore office located directly in the city center
- Social gatherings
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