IT Support Executive

4 days ago


Tampines, Singapore ALMR Consulting Pte Ltd Full time

**Roles & Responsibilities**

We are seeking an IT Support Executive to oversee on-site IT operations and provide day-to-day technical support. The role involves managing incidents, service requests, and changes, while ensuring seamless end-user experience. This position includes both helpdesk and field support responsibilities.

**Key Responsibilities**
- Troubleshoot and resolve issues in line with SLAs and ITIL best practices.
- Escalate unresolved issues to higher-level support when necessary.
- Monitor, log, and manage incidents and requests with full documentation.
- Support IT projects and ensure compliance with SOX and InfoSec guidelines.
- Prepare RCA reports and contribute to service improvements.
- Coordinate with vendors and assist in change request (CR) processes.
- Act as backup to the SD Team Lead when required.

**Requirements**:

- Diploma in Computer Science or related field; CompTIA A+ / ITIL Foundation certified preferred.
- Microsoft certifications are a plus.
- 2-3 years of experience in helpdesk and field service environments.
- Strong troubleshooting skills and knowledge of ITSM tools.
- Good communication, problem-solving, and documentation abilities.

**Job Type**: Contract

Work Location: In person


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