Vice President, Operations and Controls

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a **Vice President, Operations and Controls.**

**Principal Responsibilities**

Business & Sales Strategy
- As part of first line of defence, to ensure that the branches have a strong capability (both knowledge and experience) to enable them to perform their day-to-day management of operational risk
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Monitoring the branch operations performance and implementing solutions to achieve productivity and efficiency
- Help identify areas / issues that arises from the day-to-day operations, items which may require escalation eg: MSII to aid in the strong governance of the WPB risk control
- Represent Branch network in liaison with business partners in process streamlining initiatives and projects that cut across business segments

Client Focus / Stakeholders / Customer Experience
- Possess a Client Focused approach to balance client experience and operational control
- Represent Branch Network with stakeholders to ensure smooth delivery and implementation of processes
- Put forth recommendations to improve customer experience in processes, systems, operations and administration without compromising on business risks
- Identify related trainings and relevant skill set requirements of the Branch Network and working with the support departments in designing service-related training programs with Digital first as focus

Leadership & Teamwork
- Use peer influence to build branch capability, change and transform processes
- Work as part of the integrated Network/ management/leadership team to ensure standards are met and operating models delivered
- Foster an environment of teamwork, ensuring collaboration throughout the organization and instil an omni channel culture across the network
- As a leader within the Retail Banking structure, the role holder will also be required to role model and uphold the HSBC value behaviours at all times

Operational effectiveness and control in Business Processes
- Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
- Mitigate operational risk through regular review of resource distribution across branches to ensure a balanced allocation of staff resources
- Perform regular review to ensure consistent standards across the branch network teams
- Monitor and review operational breaches, audit findings to ensure that these are managed in line with internal policies and regulatory requirements and at the same time, work with business partners to ensure zero repeated occurrences of failures/ breaches
- Active involvement in the resource allocation for business expansion and development to achieve operational efficiency

Business strategy
- Lead / Participate in both Network / bank initiated projects
- Deliver transformational changes in the branch operational performance through initiatives that are aligned with global programmes
- Drive adoption of technology, digitalization and automation across the branches
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years proven and progressive branch operations with an international FI
- Strong communication, interpersonal communication skill, client centric and influencing skills
- Sound knowledge of branch banking and FI sales operations
- A strong sense of ownership, responsibility and accountability
- Project Management experience will have an added advantage

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.