Assistant Store Manager

The Assistant Store Manager role at lululemon is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

**Core Responsibilities of the Job
**Leadership and People Management**
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
- Engage and drive career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
- Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations.

**Working with Others**
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

**Guest Experience and Community**
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.
- Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
- Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

**Operations**
- Implement the Store Manager’s vision for the store and cascade to team members.
- Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes and drive sales (e.g., quarterly business review and sales planning).
- Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
- Open and close the store in accordance with the opening and closing checklists.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.

**What We Look For**
- **Inclusion & Diversity**:Creates/supports an inclusive environment that values/celebrates differences
- **Integrity/Honesty**:Behaves in an honest, fair, and ethical manner
- **Leadership**:Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- **Collaboration and Teamwork**:Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
- **Adaptability/Agility**:Tolerates uncertainty and ambiguity and can change priorities in a fastpaced environment
- **Decision Making**:Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- **Strategic Thinking**:Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
- **Resilience**:Remains persistent; recovers quickly from setbacks
- Willing to work a **flexible schedule**:

- Willing to work **as part of a team and also complete work independently**:

- Willing to **move through a store for most of a shift **to enable guests
- Work experience in leadership or people management
- Applicants successful in progressing to an interview will be contacted by a