General Manager

**Title**:
General Manager

**Job Purpose**:
Responsible for the management of all activities related to the assigned Marken Operations. Responsibilities include full P&L, operational service delivery and quality, client relationships and key account management, operational excellence, and optimization. Responsible for both strategic and tactical day-to-day management of the business, overseeing operational logistics, leading the operational team, developing client relationships and sales growth, and delivering excellent service standards. On a strategic level works closely with the Executive Team, Regional Management, and your branch management direct reports to deliver process improvement and operational change. Ensure high quality work through clear leadership and motivating team to deliver high performance and growth. Also assist in developing strategies and tactics for improving operation efficiencies for global harmonization. The role has full accountability for P&L.

**Main Duties and Responsibilities**:

- Growing the business, client base, accounts, and strategic relationships through close collaboration with the BD unit
- Delivering exceptional services of highest quality
- Satisfying and building loyalty with our clients
- Perform in full compliance with regulatory (e.g. GDP, DG, etc.) and Marken requirements
- Delivering financial results at, or better than, approved budgets
- Achieving operational excellence by continually improving operational performance (quality, delivery, productivity, cost effectiveness)
- Managing third parties (local agents, airlines, suppliers, etc) to ensure compliance with all Marken and regulatory requirements and expectations
- Reporting operational and financial status accurately and in a timely manner
- Motivating, managing and developing staff individually and collectively as a high performing team
- Ensuring safety/ healthy/ environmentally responsible facilities, operations and staff conditions
- Developing and implementing strategic plans in cooperation with the other APAC Logistics Leadership and Marken Global Leadership teams
- Maximizing shareholder value in line with Marken’s strategic business plan
- Contributing to corporate initiatives and sharing/incorporating network best practice
- Creating innovative and commercially unique offerings to increase Marken’s value to our clients

**Requirements**:

- Industry qualification, apprenticeship, or equivalent of higher education qualification
- Min 7 years’ experience in healthcare or related industry
- Min 5 years’ experience in logistics operations, within as a minimum branch management experience
- Operations, customer service, and/or commercial experience in healthcare supply chain/ services/ logistics
- P&L or cost center experience essential
- Specialist courier experience desirable
- Lean / Sigma preferable
- Contract management experience essential
- GDP guidelines awareness essential
- Line leadership experience, with P&L experience
- Ability to build strong relationships with strategic customers
- Lead and deliver operational improvements resulting in increased performance levels and profitability

**Additional Requirements**:

- Results orientation
- Team leadership
- Financial acumen
- Collaboration and influencing
- Tactical execution
- Strategic thinking
- Effective stakeholder and vendor management
- Unquestionable character and integrity

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.**

**IND123