Store Supervisor

We are looking for a self-motivated individual who has a passion for retail and customer service, who will be responsible for building our retail arm and representing The Paper Bunny to our customers. This person will be integral to the success of the brand, and play a key role in touching the everyday lives of many.

**Job Responsibilities (including but not limited to)**:

- Team Management & Leadership_
- Leading, managing, mentoring, inspiring, training and motivating a small team of full-time and part-time retail associates towards understanding the TPB vision and mission, shared goals, store excellence, heartfelt interactions, customer service and sales objectives
- Collaborate closely and communicate effectively with the main TPB team in order to achieve common objectives for the store
- Build culture, trust, vision and unity within the retail team
- Manage a small store in all aspects
- Retail Performance and Operations_
- Manage the day-to-day store operations and being on the floor to ensure a seamless, smooth and enjoyable customer experience
- Develop strategies to enhance customer experience and drive sales performance
- Develop, improve and optimize retail processes to improve productivity and store operations
- Oversee the receiving of new stock, stock transfers and the opening and closing of the store
- Creating retail schedules and optimizing resources to achieve optimal staffing levels for excellence in customer experience according to the seasonalities of the store
- assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Oversee stock takes, store inventory levels and accuracy
- Oversee general store administration, cleanliness, maintenance and aesthetics
- Create SOPs for the team to follow, communicate them regularly and ensure team compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor to optimize displays in-store
- Conduct regular check-ins and reviews with team to strategize how to expand our customer base, increase store traffic and optimize profitability
- Deal with all issues that arise from staff or customers, including any complaints or grievances

**Applicants must fulfil the following requirements**:
You should have or be:

- Someone who genuinely believes and is interested in what TPB stands for and embodies our culture and core values
- A passion and genuine love for retail and customer service
- A strong hands-on leader who is genuinely interested in people and is able to effectively lead and motivate a team
- A performance-driven, people-first attitude that is excited about making a difference in everyday lives and seeing results and sales from strategic action
- An outgoing and warm personality who sincerely enjoys interacting and connecting with people to build trusting relationships, both internally as well as with customers
- A team player, a secure and respectful leader, a self-motivated self-starter, a confident but kind individual who can lead with heart and motivate by example
- A dependable co-worker who can work independently and proactively
- Experience in all operational aspects of the store, including but not limited to inventory management, merchandising, roster building, staff training and building, recruitment and stock taking
- Comfortable working in the store alone or with others

**Qualifications and Experience**
- Minimum 2 years of experience in the retail industry
- Minimum 1 year of experience in managing a small team
- Strong leadership and interpersonal skills
- Must be able to work 44 hours a week, various shifts and 5 days a week including being open to working on weekends and public holidays
- Resume (including, amongst other things, basic contact information about yourself)
- A clear picture of yourself
- A short 100-200 word write up of why you feel you are the right person for the job
- Work location is at the TPB Everyday Store at Takashimaya S.C.
- If you are shortlisted, you will be invited to an interview. **Only shortlisted applicants will be contacted.