Security Support Engineer

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
Our Security as a Service (SaaS) Security Operations Center (SOC) is the frontline of defense against an ever-changing landscape of cyber threats. Every day, our clients face new attacks and evolving attack vectors—and our SOC stands as the epicenter of their protection.

As part of our Global SOC team, you will collaborate with experienced engineers to safeguard customers around the clock, stopping attackers in their tracks. In this role, you’ll be responsible for managing cloud-based security systems on behalf of our clients, ensuring real-time protection, detection, mitigation, and resolution of security events. As a SOC WAF (Web Application Firewall) Engineer, you’ll bring deep expertise in WAF technologies and serve as a skilled security defender.

This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays.

Sounds interesting? Read on

What you will do:
- Take proactive and reactive steps to mitigate Application Layer security attacks or threats against our customers-
- Provide proactive and real-time guidance to customers on security protocols and defensive security response- Document actions taken in incident management systems, knowledge base, or ticketing systems as required- Establish yourself as a trusted security advisor internally and externally- Assist clients with onboarding and provisioning- Engage and support cross-functional teams- Appropriately manage time and customer issues based on issue severity and business needs- Collaborate with Product Management and Development on requirements and product release activities- Identify, define, and implement process and procedure improvements- Ensures documented processes and procedures are relevant and up to date

What you will bring:
- B.S/A.S, in Information System Security or related degree/experience- 1-2 years’ experience administering Web Application Firewalls- Familiarity with programming or scripting language.- Understanding in common enterprise network technologies- Technical knowledge of, and experience troubleshooting TCP/IP networks and ability to perform log file analysis- Detailed protocol analysis using tools such as tcpdump, tshark, and Wireshark- Packet manipulation and crafting using tools such as hping, scapy, and iptables- Traffic generation and replay using tools such as apachebench and tcpreplay- Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)- Fundamental Linux skills- Have experience in analysis using tools such as Fiddler, HttpWatch, Burp Suite, socat, and netcat.- Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities to define, configure, and manage security policies encouraging RFC compliance-
- Must be able to communicate technical and operational details fluently in English (written and oral)- Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail- Excellent customer service skills

What You’ll Get:
- Hybrid working mode- Career growth and development opportunities- Recognitions and Rewards- Employee Assistance Program- Competitive pay,- comprehensive benefits

, and cool perks- Culture of Giving Back- Dynamic- Diversity & Inclusion

Interest Groups

LI-BH1

Equal Employment Opportunity

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