Social Media Customer Service
1 week ago
**Employment Type**:Full-time
**Key Responsibilities**:
- **Customer Support**:Respond to customer inquiries and complaints on social media and e-commerce platforms promptly and professionally.
Provide updates on order statuses and resolve customer issues efficiently.
- **Product Listings & Inventory Management**:Create and update product listings on Excel and various e-commerce platforms.
Track inventory levels and prepare regular reports to ensure stock accuracy.
- **Order Fulfillment Coordination**:Prepare documentation for orders and coordinate pick-and-pack services.
Arrange 3PL delivery services, monitor shipments, and ensure timely fulfillment.
- **Sample Preparation & Delivery**:Prepare and arrange delivery of samples for live-streaming events and promotions.
Maintain detailed records of all sample movements.
- **Financial Tracking & Reporting**:Manage payments to suppliers and third-party vendors, ensuring timely processing.
Generate monthly expense reports for management review.
- **Administrative Support**:Produce operational and ad-hoc reports as required.
Support management with additional tasks to ensure smooth daily operations.
**Qualifications & Skills**:
- Strong communication and customer service skills.
- Experience with e-commerce platforms and order fulfillment processes.
- Proficiency in Excel for data entry, reporting, and inventory tracking.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to work independently and as part of a team in a fast-paced environment.
**What We Offer**:
- Competitive salary
- Opportunity to grow within a dynamic team
- Hands-on experience in e-commerce and social media operations
**How to Apply**:
**Join us in delivering exceptional service and driving the success of our e-commerce operations
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