Housekeeping Supervisor

**Roles & Responsibilities**

**Position summary statement**:
Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with policies, standards and guidelines established by Management. Assistant housekeepers are to understand the wider scope of housekeeping operations and to plan for daily operations on departmental level.

**Primary Responsibilities**:

- Supervise daily operations to ensure that the operations are smooth and efficient. As well as rooms standards and public area standards are practiced by both the housekeeping supervisor and room attendants.
- Supervise daily room assignment and forecast the manning needed for the next 7 days. Considering the occupancy, PM works, projects in the hotel while doing the forecast.
- To check and inspect the day’s VIP arrival rooms. Ensuring the room is free of defects and up to the hotel’s standards.
- Initiate and maintains effective communication within the Housekeeping Department and with other departments.
- Assist the Executive Housekeeper in maintaining standards by proper selection of Associates and through training and supervision; initiate counselling and disciplinary action for Associates in Housekeeping Department when necessary.
- Plan training and submit training record to HCD on biweekly basis.
- Prepare the Duty roster for associates. Includes planning to clear leaves as well as accumulated OIL for public holidays but still ensuring enough manning for operations
- Inspect rooms and public areas daily. To raise a checklist for every inspection done
- Ensure that both the housekeeping supervisor and room attendant’s keep their cleaning tools and equipment clean and in working condition.
- Maintain a checklist on all PM rooms with a record on when each PM was done for the individual room. As well as a checklist record for the general cleaning done after PM has been completed.
- To maintain a schedule for carpet shampoo and repair. As well as a schedule for upholstery for cushions in rooms and the public areas
- To schedule and coordinate with finance and housekeeping supervisors for linen inventory. And keep a record of daily linen movement between the linen contractor and the hotel.
- To do a monthly inventory of items
- Ensure proper record and storage of Lost and Found items. Coordinate with Front office or security in the event of a guest retrieving a lost item.
- Coordinate with laundry contractor to ensure guest laundry, Rooms and RBE linen, uniforms are delivered accordingly to schedule.
- Coordinate with contractors on landscaping maintenance, rental of plants and floral arrangement display.
- Coordinate with public area cleaning contractor to ensure the daily manpower supply is compliant with the contract.

**Projects**
- To plan for all associates to understand the housekeeping department as whole instead of the individual sections (rooms, public area and linen/laundry).
- To implement new project or ideas across all levels that improve efficiency as well has maintain or improve guest satisfaction levels
- To plan for monthly expenses in accordance to the budget and forecast for expenses for the upcoming months.
- To plan and implement a crash programme schedule for daily maintenance and guest feedback. This includes public areas and rooms.
- To do the performance appraisals for housekeeping supervisors and room attendants
- To cross-check all overtime and incentives and ensure that daily numbers are correct and that it has all been keyed into the system.

**Service Standardization**
- Monitor guest feedbacks from Trustyou reports and recommend training and action plan.
- To ensure that all service provided and amenities are in line with brand standards.

**Other Responsibilities**
- Ensuring that the baby cots, rollaway beds, adaptors, transformers are well maintained for the safety and comfort of guests.
- Assume other duties assigned by the Executive Housekeeper.