Guest Relations Executive

2 days ago

Singapore TIPSY BIRD PTE. LTD. Full time

Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Tipsy Collective's brand and its foundation was built from the client lens as a basis for everything we do. It is this exceptional client loyalty and our talented employees that form our bedrock.

**Job Description:
- Deliver quality customer service to all guests.
- Greet each guest promptly and courteously with a good smile and body language.
- Take reservations and enquire purpose of visit.
- Present menu and share promotions, specials, and items to customers.
- Establishing and maintaining excellent and trusted relationships with our guests.
- Able to remember Tipsy regulars and VIPs.
- Provide engagement to new and existing customers with exemplary service and entertainment.
- Provide personalised service and interaction with guests.
- Good Knowledge of Tipsy Brands and offerings.
- Implement plans to deliver excellent service for outlet.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Ensure proper table maintenance. Provide table service to customers (when needed)

**You can also check out the links below to see what Tipsy is up to

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