Cns Gbc Operations Head, Apj

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

You will:

- Lead the CNS GBC (Global Business Center) Operations team for the APJ & India Markets managing the GTM strategy, business and workforce planning, financial forecast process and other business operations activities in partnership with GBC and other partner organizations.
- Lead all market GBC operational matters including strategy coordination, workforce management, transformation initiatives, governance, KPI’s, analytics, process and tools, pipeline, planning and forecasting.
- Provide GBC teams with analytics to monitoring of pipeline, sales performance, financial (order intake, revenue, margin) and operational KPIs. Lead and drive actions to closure.
- Support GBC sales and pre-sales teams to ensure high quality, accurate and consistent pipeline management and to maintain strategic account plans.
- Lead financial forecasting (order, revenue and margin) process across MU’s, manage overall forecast consolidation and cadence in partnership with finance, sales, pre-sales, delivery, etc.
- Lead the orchestration and preparation of business and operations reviews (i.e., business review content).
- Lead and coordinate the market annual planning process in partnership with finance, market teams and CNS leadership.
- Lead/support workforce management (WFM) activities with People, central and local GBC teams.
- Manage CNS sales incentive plans (SIP) in partnership with GBC central teams, finance, people and market/functional teams.
- Lead or support market level governance and business planning & analysis activities.
- Be a strategic partner, advisor and sounding board for the market leader on the business.
- Provide guidance to the MU/CBT and other GBC functional leaders on operational matters (workforce planning, pipeline, deals, etc.).
- Develop, coach and support team members to build a stronger overall business with the sales, pre-sales and delivery teams.

**Your skills and experience**

You have:

- Minimum 10 years related experience with an advanced degree or equivalent experience.
- Strong business & financial acumen and knowledge of Nokia’s e2e and software/cloud services business.
- Strong finance knowledge including P&L and operational business experience.
- Ability to work in global environment.
- Ability to lead cross-functional teams and initiatives.
- Excellent communication, interpersonal, leadership & facilitation skills.
- Experience in designing and implementing e2e business processes.
- Strong experience in change management.
- People development, coaching and influencing skills.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.