Ticket Collector

**Ticket Collector**

Working Hours:6:30am-2:30pm or 2pm-10pm, select a fixed time slot,

6 days a week
Rotating shifts, 4 days off per month
Location: Woodlands

**Responsibilities**
- **Ticket Verification**:Check if passengers have a valid ticket for their journey or entry.
- **Passenger Assistance**:Address customer inquiries, resolve ticketing issues, and assist with seating or other travel-related problems.
- **Safety and Security**:Ensure passengers are safe, enforce rules and regulations, and report any security concerns or restricted items to authorities.
- **Fare Collection & Dispute Resolution**:Handle passengers who do not have the correct fare, explaining consequences and offering solutions such as purchasing a new ticket.
- **Record Keeping**:May involve preparing charge sheets, managing ticket inventory, or other administrative tasks related to ticketing and operations.
- **Customer Service**:Ability to provide friendly, courteous, and helpful service to a diverse range of people.
- **Communication Skills**:Clearly and politely communicate with passengers, colleagues, and authorities.
- **Conflict Resolution**:Address and resolve issues, such as fare disputes, calmly and effectively.
- **Attention to Detail**:Accurately check tickets and ensure compliance with regulations.
- **Observational Skills**:Notice any security issues or violations of rules and regulations.