Voip Network Engineer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

**Introduction**:
With CMA CGM’s commitment to accelerate digital transformation, we are looking for an experienced VoIP Network Engineer to join us.

You will be part of the Network Expertise & Innovation Team, based in Singapore, responsible for Network, VoIP Infrastructures, Solutions Evolution and Transformation projects. As a VoIP Expert, you are also required to provide support during major or critical production incidents.

**Your main responsibilities include, but not limited to**:
**60% - VoIP Transformation project**:
Migration from Cisco on-premises solution to Microsoft Teams and its eco-system

Migration from local PSTN access to regional SIP hub

Devices policy and catalog definition

Conduct business needs analysis (technical context), by providing functional requirements and technical specifications document realizations

Implement Technical Service requests, such as handling configuration modifications and expertise requests management

40% - Level 3 Support

Providing Level 3 Support on VoIP and network incidents for both new and legacy systems

Incidents management, such as technical analysis, coordination in incident resolution, etc.

We are looking for a team-player, with good communication skill and initiative to join us.

**Minimum requirements**:
A Bachelor’s Degree in Information Technology or similar field from a reputable education institute

Around 7 years of experience managing VoIP, familiar with Cisco, CUCM v12, CUC, CUAC, UCCX and Jabber

With at least 3 recent years of experience, working on Microsoft Teams, Direct routing, SIP, Audiocodes SBC (ARM, OVOC)

Ability to work autonomously in a multinational matrix setup

**Good-to-Have knowledge**:
**LAN/WIFI (Switching/Routing/Segmentation)**: Cisco, Cisco ACI, Meraki

**Filtering/VPN/ IPS**: Palo Alto, Checkpoint, Fortinet

Contact Center, and Salesforce Integrate with UC system

**This role is only opened for Singaporeans only.

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Salary package (local) & job title shall commensurate with experience.

**Kindly note that only short-listed applicants will be contacted.

To conduct necessary reference checks; and

Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure