Customer Service Specialist

5 days ago

Tiong Bahru, Singapore TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibilities**:
Pre-sale:

- Point of contact for assigned customer account to address operational issues and resolutions.
- Ability to interact with customers, company sales/service to handle a variety of pre-sales and post-sales service functions.
- Responding promptly to customer inquiries and determine appropriate resources or key stakeholders to drive closures.
- Ensure customer satisfaction and provide professional customer support.

Post-sale:

- Maintains records of correspondence, identifies trends based on recurring questions or complaints.
- Order change and backlog price adjustment.
- Customer re-scheduling support
- Part creation (NPI/Obsolete/non-active)
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially impact revenue.
- Responds to customer inquiries to determine appropriate resources or key stakeholders to influence production and shipping schedules.
- Responds to customer all customer’s inquiries which includes RMA, TECHs, resolves production scheduling, shipping or invoicing issues.
- Handle customer enquiries and complaints. Investigate and work with internal key stakeholders to resolve issues on timely manner.
- NPS/VOC/Customer service survey improvement process. Identify and work on corrective actions to recurring issues.

Supply Chain Management:

- Initiate stock requisition for customer advance orders, buffer stock, VMI/SMI program.
- Work with materials planning on capacity or output adjustment to fulfil customer’s demand.
- Consignment stock management and customer demand forecast monitoring and accuracy analysis.
- Manage customer demand/forecast/inventory, work with supply chain to fulfil customer demand.
- Negotiate on potential customer liability and compensation.
- Resolve logistics and custom issues with relevant functions.
- Customer credit and billing management:

- Follow up queries on Account receivable.
- Co-ordinate with customer and internal stakeholders to resolve past-due/discrepancy invoices.
- Process credit note/debit note.

Others:

- Develops organization-wide initiatives to proactively inform and educate customers on company’s product, service offerings and capabilities.
- Supports Sales & Marketing initiatives on Ad-hoc basics or when required.

**Job Requirements**:

- Minimum Bachelor’s Degree or Diploma
- Minimum 5 years experiences in managing direct customers or in EMS industry dealing with Aerospace/Defense markets will be an advantage.
- Proficiency in SAP, Microsoft Office
- Independent, self-motivated individual and able to work with minimum supervision.
- Team player with positive and professional attitude
- Good customer service skillset
- Excellent communication and problem solving skills.
- Able to work under high pressure.

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation

  • Customer Service Executive

    2 weeks ago

    Tiong Bahru, Singapore EPOS PTE. LTD. Full time

    **Job Highlights** Great Opportunities for Learning, Personalized and Professional Training for Career Growth! Attractive Salary + Incentives **Our Vision** At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity...

  • Brand Marketing Specialist

    2 weeks ago

    Tiong Bahru, Singapore VA Organisation Full time

    Join Our Squad as a **[ENTRY LEVEL] Brand Marketing Specialist** to be the face of big and renown brands! At **VA Organisation**, we're passionate about innovation, creativity, and growth. As a fast-growing company, we are looking for an enthusiastic and results-driven Brand Marketing Specialist to join our dynamic team. If you’re someone who thrives in a...

  • Inbound Customer Service Associate

    5 days ago

    Tiong Bahru, Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment - Provide accurate, personalised and anticipatory service with complete resolution - Take necessary action to provide first call resolution within the required response time - Log all details...

  • Provider Relations Specialist

    2 days ago

    Tiong Bahru, Singapore Inova Care International Full time

    **PROVIDER RELATIONS SPECIALIST** **SEND YOUR CV TO**: **Inova Care** is currently looking for a **Provider Relations Specialist** to join our agile team. This role is key to building and maintaining strong relationships with our healthcare provider network while ensuring compliance, quality, and service excellence. **Responsibilities** - Recruit,...

  • Campaign Specialist

    2 weeks ago

    Tiong Bahru, Singapore VA Organisation Full time $42,000 - $84,000 per year

    Are you ready to bring big ideas to life, connect with people, and make a real impact? We're looking for a Campaign Specialist who thrives in dynamic environments and is passionate about driving results through creativity, innovation, and human connection.What You'll Be Doing:Create Impactful Campaigns: Partner with clients to execute unique, on-the-ground...

  • Direct Recruiter

    3 days ago

    Tiong Bahru, Singapore Resource Solutions Full time

    Are you ready to take your career to the next level? **Direct Recruiter (Global Financial Services)** Are you ready to take your career to the next level? **About the Role**: Resource Solutions is a global leader in Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions, helping some of the world’s leading companies to...

  • Senior Executive, HR Services

    2 weeks ago

    Tiong Bahru, Singapore Kuok (Singapore) Limited Full time

    The role consists of HR Services responsibilities that will provide fundamental foundations for individuals seeking to build a career in HR. At the same time, the role will help design and implement programmes and initiatives that are impactful for the organisation. General day to day responsibilities may include but not limited to the below: - Drive the...

  • Service Ambassador

    5 days ago

    Tiong Bahru, Singapore TWS Pte Ltd Full time

    TSH Corporation Limited specializes in offering and distributing the epitome of premium whiskies, cocktails, and spirits. Our portfolio includes eight unique concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Whisky Store, and Whisky Journey. **General Duties &...

  • Service Crew

    5 days ago

    Tiong Bahru, Singapore V'Spice PTE. LTD. Full time

    We are looking for hardworking and service-oriented individuals to join our team as **Service Crew**. This role involves supporting daily operations in a lively F&B environment while ensuring customers have a pleasant dining experience. **Responsibilities**: - Greet and serve customers in a friendly and professional manner - Take orders and handle payments...

  • Service Crew

    5 days ago

    Tiong Bahru, Singapore Millenia Search Consultants Pte Ltd Full time

    We are looking for hardworking and service-oriented individuals to join our team as Service Crew. This role involves supporting daily operations in a lively F&B environment while ensuring customers have a pleasant dining experience. **Responsibilities**: - Greet and serve customers in a friendly and professional manner - Take orders and handle payments...