Production Support Analyst

Client Description:
Job Description:
**Position: Production Support Analyst**
**Employment Type: 6-month Agency Contract (Highly Renewable)**
**Location: Alexandra Road**
**Mode of Work: Hybrid**

**Key Skills**:

- Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management
- Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting)
- Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana
- Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

**Job Objectives**
- This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

**Key Responsibilities**:

- Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
- Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
- Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
- Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
- Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
- Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
- Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
- Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
- Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
- Manage and respond to users on timely manner for reported production issues/clarification

Job Requirements:

- Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, Control-M, Splunk
- Proven experience in project management, particularly in a production support environment
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
- This is a temporary position with an expected duration of 6 months, with the possibility of extension based on project needs and performance.

If you are interested in the role above please get in touch directly with Stefan Olsem for further discussion or Click APPLY NOW Below.

Job Reference number 4721
Data provided is for recruitment purposes only.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432