Service Request Admin

1 week ago


Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$3,000 - $3,500 Per Month

**Date Posted**

3 hours ago

Additional Details

**Job ID**

33895

**Job Views**

1

Roles & Responsibilities

**Duties and Responsibilities**
- Duty coverage (outstanding follow up or clarification with NEC internal team or agency user for peers who are not around.
- Managing service request life cycle end to end till closure.
- Capable of managing and organizing different individual service request status (New to raise
- / Pending / Follow up)
- Sending SR Admin the offline word forms for SR Admin to translate into WOG ITSM system.
- Prompt tracking and follow up till closure for all service request related matters raised by

agency users.
- Observe, operate and identify possible improvement for operation efficiency.
- Understanding of service request (SLA) and task flow for different type of service request.
- Understanding the complexity of parent service request will generate child ticket to respective service team and owner.
- Communicating with multiple and respective different contractor managing WOG Central Services, involved in the service request.
- Capable of investigating service lapse and SLA failures, providing root cause and improvement or mitigation within SR team.

**Qualifications**
- Experienced in managing WOG SR administration will be advantageous.
- Strong communication & coordination skills and meticulous.
- A working knowledge of IT operating systems, particularly Microsoft Excel and PD

Tags

service

request

admin



  • Singapore ITCAN Pte Ltd Full time

    Raise incidents, service request and change request for related IT service and Mobile devices, - and its reporting - Undertake change coordinator role to route Incidents/SR/CR to relevant parties - Follow-up of Incidents/SR/CR raised till closure - Renew and update maintenance and service contracts info - Consolidate data for security report submission -...

  • IT Admin

    2 weeks ago


    Singapore APBA TG Human Resource Pte Ltd Full time

    Job Responsibilities: User Access Provisioning, Amendment and Removal Mail Service Requests. Process the

  • IT Admin

    2 weeks ago


    Singapore APBA TG Human Resource Pte Ltd Full time

    Description Job Responsibilities: User Access Provisioning, Amendment and Removal Mail Service Requests. Process the


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,000 - $2,400 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 93817 **Job Views** 1 **Job Description**: Roles & Responsibilities **JOB RESPONSIBILITIES** - To support contracts operations such as new setup, renewal, transfer and termination - To...


  • Singapore Surbana Jurong Private Limited Full time

    Responsibilities - Take down user/caller’s concern at the work order logbook as soon as the call ended. - Assign the job to the respective technician. - Check with the technician/T.O. once the job has been completed and feedback to the user. - Create and assign work order. - Close and update work order based on what the T.O. or Engineer wrote on the hard...


  • Singapore U3 Infotech Full time

    **About U3 Infotech** U3 is a mainstream player in IT Professional Services, Project Management, IT Projects and services, headquartered in Singapore and incorporated in 2002, Singapore. Over the past 20 years, we established our footprint across the region & established a deep relationship along with excellent cultural business understanding. **What...


  • Singapore U3 Infotech Pte Ltd. Full time

    About U3 Infotech U3 is a mainstream player in IT Professional Services, Project Management, IT Projects and services, headquartered in Singapore and incorporated in 2002, Singapore. Over the past 20 years, we established our footprint across the region & established a deep relationship along with excellent cultural business understanding. What You'll Do...

  • Admin

    1 week ago


    Singapore YAP MOTOR REPAIR SERVICE Full time

    Able to fulfil admin tasks given and understand microsoft office (excel, word )Able to handle daily admin works like filing, updating documents.Able to communicate well with colleagues.Able to do quotations and invoices when required. Not Specified

  • Admin Executive

    1 day ago


    Singapore Precise Auto Service Full time

    Assist with day-to-day site admin functions Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc Support the day-to-day aspects of records management for various users. Inputs document data into the standard registers ensuring that the information is accurate and up to...


  • Singapore Singapore Full time

    Processing of orders from website Data Entry work Coordinating with the delivery and logistics team to ensure that customers requests are met Service recovery for customers Other admin duties as assigned **JOB REQUIREMENT** Good communication skills Good attitude in learning IT savvy Working hours (shift duties - morning, noon and night) - very dependable on...