Assistant Chief Butler
3 days ago
***
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
- To work to achieve goals and target in terms of Guest satisfaction, upsell, cost control and overall team performance
- Understands and utilizes Front Office and Food and Beverage information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Ensures compliance with all In Room Dining polices, standards and procedures.
- Knowledge and understanding of financial components, controls, inventory, costs, expenses, and all cash handling procedures and policies and ensure compliance training, supervising, follow-up and hands on management
- Supervises daily shift operations.
- Helps to manage the delivery of amenity packages and VIP gifts.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews GuestVoice, comment cards and guest satisfaction results with team members.
- Ensures all hosts have proper supplies, equipment and uniforms.
**Job Requirement**
Educational requirements:Preferably GCE ‘O’ level or equivalent
Years of experience: 3 years of Luxury Hospitality Service background preferred
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