Customer Service Executive

2 days ago


Singapore BIOPTIMAL INTERNATIONAL PTE. LTD. Full time

**Responsibilities**:

- Supply Chain:
Communicate with vendors on purchasing of materials and trading items. Follow up to ensure that the purchased items arrived on time in order to meet Manufacturing and Customers’ needs.
- Customer Service:

- Process and follow up on the day-to-day administrative support on order processing, billing

for Customers’ orders, samples, consignment and all related orders with External Customers,
Service Providers and Internal functions
- Execute timely shipping arrangements with Customers, forwarders or respective service

providers & related functions.
- Generate billing invoices and shipping documentations (e.g. Packing lists, Commercial

invoices and other documents depending on customs and customer requirements)
- Track inventory against customer’s orders and work with the respective functions to have

inventory released or stock rotations (RGA / Consignment return) when necessary
- Attend to Customers’ inquiries and requests
- Coordinate and follow up on new Customer’s requirement or assigned projects
- Process product complaints for product replacement or credit transaction
- Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions
- Process and follow up on RFA and Consignment return request
- Files all correspondence to be in compliance to SOP and WI
- Perform any other ad-hoc duties as requested by Customer Service Manager

**Job Requirement**:

- Minimum GCE A level, university, Post-graduate education.
- Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
- Experience in a customer service role.
- Excellent telephone manner.
- Passionate about customer service.
- High level of integrity and able to work under stress and deliver work schedules.
- Good communication and interpersonal skills.
- Self-starter and independent.Meticulous and initiative individual.



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