Data Insights Lead

If you're a** people manager** and data professional **who is passionate about **growing and empowering a team** of analysts to enhance** data-driven decision-making **across the business, then this is the role for you**

ExpressVPN is building a world-class culture that leverages data to provide accurate and timely insights, empowering employees to make informed decisions.

In this role, you will have the opportunity to make an impact in solving business problems and influencing decisions on products used by millions of customers every day. Through hiring, coaching, and mentoring you will develop a team of Data Analysts that can independently and confidently deliver clear business value through high quality advice, insights, and dashboards.

**Role responsibilities**:
As a Data Analytics Manager, you will be responsible within a specific domain for:

- Managing, hiring, leading, and growing a group of 2-4 Data Analysts
- Identifying skill and knowledge gaps within your team and filling them through a combination of training, coaching, mentoring and shadowing
- Building a deep understanding of the business strategy and challenges of stakeholders in your domain, collaborating to deliver a clear data strategy.
- Increasing customer satisfaction in the data-analytics services for your domain
- Prioritising data-analytics initiatives that deliver the most business value
- Creating standards and consistency in processes, guidance, tools, quality, and outputs - within your sub-team and wider, by collaborating with other data-analytics leads
- Partnering with Data Engineering to improve the data quality, consistency, reliability, and documentation of data pipelines, tools and processes
- Maintaining a strong relationship with other Data Analytics domains, ensuring we identify synergies, avoid duplicated effort and support each other as needed
- Contribute to the planning and execution of data growth within the organization - as a group of people, as a partner to other business units, and as an enabler to support others to self-serve their data and insight needs

**Role requirements**:

- Leading a team of at least 2 people overseeing performance reviews, 1:1s, mentoring, career plans, etc.
- Delivering business value: Combining your big-picture vision, solid business acumen, clear prioritization alongside sound analytical skills.
- Relationships and influencing others: Able to make connections and build effective relationships at a strategic level with key stakeholders and data engineering partners within the data organization.
- Requirements gathering: Leads by example in truly understanding stakeholders' strategy and challenges to collaborate and define the insights they need (vs want).
- Data analysis: Consistently deliver high quality insights that build and tell a story, leading to actionable recommendations for the business.
- Tools & platforms: You've worked with a range of analysis tools and platforms, with up to date knowledge of potential new ones to explore.
- Defining processes and standards: For your team to drive consistency and quality.
- Excellent communication skills: You are able to engage people across the company at all levels.
- Building a culture of collaboration: Where your team supports each other to grow through mutual mentorship.
- Fluent in English (written and spoken).

**3 best things about this role**:

- **Data driven culture**: Lead a Data Analytics team at a company where everyone is hungry for data You won't need to knock on people's doors persuading them to look at data, everyone is asking for it
- **Empowerment and authority**: Your objective is to help impact the priorities for your business domain. Beyond that, while we'll have some guardrails to try to prevent harm, you'll have the autonomy to determine how you approach and solve problems.
- **Generating meaningful impact**: Use your management and data skills to protect security, privacy and online freedoms. Do so at a huge scale for millions of active paying customers worldwide.

**Hiring process**:
**Benefits**:
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

**Before you apply**:

- At the moment, we do not sponsor visas in the **UK **and the **EU**. For **Hong Kong**, we require at least two years of working experience and a university degree in a related field. For** Singapore**, we can only sponsor visas for mid-career or above.
- Please upload your resume as a **PDF** and do not include any salary or compensation information in it.
- ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a