E2e Sc Manager

JOB TITLE: E2E SC Manager - SEA & NA

LOCATION: Singapore

OVERVIEW OF UNILEVER INTERNATIONAL

Unilever International (UI) is an alternative but complementary route to market, servicing white space opportunities not exploited by local operating countries. This is amongst Unilever’s fastest-growing global business units with 7 hubs (Singapore, US, UK, Korea, India, Dubai, France) with a diverse range of products, with expertise in utilizing 3rd party distributors and consolidators to reach consumers in over 75 countries.

We at Unilever International, treat the business as our own. We introduce Unilever’s brands into geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic household brands like Dove, Lifebuoy, Sunlight, Fair & Lovely, and TRESemme into big markets like the USA, China, Western Europe, and SEAA.

As Unilever’s growth engine, we establish global businesses in key channels such as Health & Beauty, Discounters, E-Commerce, and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave a taste of their familiar home brands.

SC Manager - SEA (PH & ID & SG)

Unilever International (UI) End-to-End Supply Chain Manager for Indonesia and Philippines constituting of local managed business and also being responsible for some other markets. The lead would have the Market Supply Chain covering Market TO of E 100+ Mln for Unilever International involving multiple categories and provides leadership and development for the reporting team on combined role Requirements / Demand Planning & Customer Service for the Markets.

On the planning side, primary focus is to optimise the end-to-end supply chain to fully support the UI business goals for the markets handled, using Unilever Best Practice Processes and Systems. This includes delivering the long term, volume forecasting aspects of the S&OP process, ensuring stock availability to deliver high customer service levels in the short term and in executing SC elements of the UI growth plans to introduce new products, customers, and markets in above mentioned geographies/channels as effectively as possible, while ensuring compliance with local regulations.

The E2E SC Manager is expected to lead the delivery of Customer Service Excellence and has full accountability for the order cycle and the implementation of customer service offerings, as agreed in the UI business plan.

RESPONSIBILITIES, ACCOUNTABILITIES & CONSULTATION

**Responsibilities**:

- Represent UI within the wider PMU Supply Chain for ID & PH
- Act as the Supply Chain Business Partner to the Business Development Managers for respective markets
- Support other UI teams globally with the sourcing of products from ID & PH factories mentioned above by providing a point of contact for Innovation and Capacity Planning
- Provide CS support for all UI customers in specified markets
- Ensure compliance of the UI business with key Unilever planning processes eg. Annual Planning, S&OP cycle.
- Lead the market teams to deliver key SC KPIs and high level of customer service
- Understand critical trade-offs in the extended supply chain (eg. Capacity, Stocks, Service)
- Conduct effective dialogue on assumptions and articulation of facts and evidence
- Raise future capacity and stock issues
- Influence local company stock allocation decisions
- Understand the financial interpretation of the constrained demand plan
- Represent UI in the upstream Supply Chain, building and maintaining relevant relationships with Sourcing Units to deliver high performance.
- Plan for activation of new customers, markets and products in the UI business group
- Ensure the representation of UI in RCCP+ meetings, ensuring a strong “share of voice” and resulting high performance delivery from the process
- Understand customer’s requirements and at all times seek to proactively improve delivery and make both parties supply chain’s more efficient
- Take the lead to raise awareness and performance of KPIs such as service, stock availability, bias, inventory levels and obsoletes.

Accountabilities:

- Provide robust volumes for all SKUs over a rolling 6 months horizon, which is sense checked at a category level.
- Provide a realistic rolling 7-24 months volume forecast to support the S&OP process and long term capacity planning, in line with UI category assumptions.
- Provide volume information and interpretation to brand and category teams to support strategic planning and activity management through the demand planners
- Provide stock management & availability processes to enable 98.5% levels customer service
- Optimise cash flow management and provide long term stock projections to support overall distribution efficiency gains
- Determine and agree key outputs e.g. constrained demand plan, costed supply plan, inventory plan
- Support the development of long term capacity plans
- Participate in the SKU