Product Support Manager
1 week ago
**Job Summary**:
**Key Responsibilities**:
**1. Team Management**:
- Lead and manage a team of 70 Product Support Assistants in both day and night shifts across the 4 terminals.
- Conduct performance evaluations, provide feedback, and coaching to team members.
- Foster a positive and productive team culture.
- Any other tasks / assignments as assigned by the Superior or Management
**2. Product Support Operations**:
- Oversee the midnight PSA team receiving of deliveries from warehouses and ensure accurate entry into the GLOB+ system.
- Manage stock transfers and customs documentations accurately
- Ensure Day PSA floating of stocks onto shelves in stores efficiency
- Oversee the schedule for gate hold room deliveries for customers on Australia and USA flights.
**3. Resource & Manpower Allocation**:
- Develop and implement manpower plans to ensure adequate staffing levels across the 4 terminals.
- Involved in the recruitment of PSA team members with HR department
- Manage roster planning, leave planning, and resource allocation.
**4. Spot Checks and Quality Control**:
- Conduct regular spot checks on midnight PSA teams who receive stocks from warehouses.
- Ensure compliance with standard operating procedures and quality standards.
**5. Process Improvement**:
- Identify areas for process improvement and implement changes to increase efficiency and productivity.
- Collaborate with other teams to ensure seamless operations.
**Requirements**:
- Minimum 5 years of experience in a supervisory or management role in a fast-paced environment in similar capacity or responsibilities preferably from FMCG or Retail multi-stores background.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and make decisions in a dynamic environment.
- Strong analytical and problem-solving skills.
- Familiarity with inventory management systems and logistics operations.
- Ability to work flexible hours, including occasional night shifts and weekends.
**Benefits**
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 18 days to 20 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
-
Product Manager
1 week ago
Singapore Product Dynamix Full time $40,000 - $60,000 per yearProduct Dynamix is a strategic product management consultancy providing a holistic approach across the product management lifecycle with a focus on start-ups and growth-stage companies. We act as a catalyst to place the Product strategy mindset at the heart of the customer's digital business. We offer in-house delivery, consultancy and training for the...
-
Product Manager
1 week ago
Singapore Product Dynamix Full time $60,000 - $120,000 per yearProduct Dynamix is a strategic product management consultancy providing a holistic approach across the product management lifecycle with a focus on start-ups and growth-stage companies. We act as a catalyst to place the Product strategy mindset at the heart of the customer's digital business. We offer in-house delivery, consultancy and training for the...
-
Product Manager
15 hours ago
Singapore MD (SINGAPORE) CONSUMER PRODUCT CO. PTE. LTD. Full timeManage the product line life cycle from strategic planning to tactical activities, acting as a liason to support product positioning and customer demand ; Responsible for product design, user/market research, requirements analysis, project management ; Responsible for following up the requirements development trip, coordinating the design, development,...
-
Chief Product Officer
4 days ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeWe currently are looking for a Chief Product Officer appreciates the versatility and fast moving pace of a start-up environment. We are an early-stage start-up in stealth mode at the intersection of e-commerce and fintech founded by a team of INSEAD alumni and colleagues with private equity, management consulting, start-up, and operational experience. **The...
-
2nd Line Support Analyst
1 week ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...
-
Customer Support Director
4 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
-
Customer Support Director
1 week ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
-
Data Analyst
1 week ago
Singapore Product Dynamix Full time $60,000 - $120,000 per yearProduct Dynamix is a strategic product management consultancy providing a holistic approach across the product management lifecycle with a focus on start-ups and growth-stage companies. We act as a catalyst to place the Product strategy mindset at the heart of the customer's digital business. We offer in-house delivery, consultancy and training for the...
-
Manager, Product Support
1 week ago
Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full timeAs a Manager, Product Support you will be responsible for: - Responsible for leading a strong functional team with a focus on building an efficient and collaborative team culture - Maintains in-depth expertise of supported product including core functionality, the product roadmap, release cycles, UAT testing and outage protocols, engineering hand-offs, and...
-
Production Executive
1 week ago
Singapore NEW TOYO ALUMINIUM PAPER PRODUCT CO. (PTE) LTD Full time**RESPONSIBILITIES** To manage in Production Department in achieving safety, quality, service, waste, cost-out and productivity goals. Strong leadership to the team and managing the systems, equipment, people and materials according to the established policies, procedures, specifications, and customer requirements. To responsible for upholding the system...