Vice President

**Description**

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a **Vice President - Payment Services.**

**Principal Responsibilities**
- Manages the operational activities under Global Payment Solutions (GPS) Operations i.e. Payment Services Process, Payment Investigations, Reconciliations, Screening
- Monitors and controls daily operational activities and ensures that all transactions/facilities are properly authorised within set limits/delegation of authority
- Ensures that SLAs agreed with the businesses are met consistently
- Manage projects and other industrial initiatives
- Ensure a consistently high level of internal and external customer service level is maintained by meeting SLAs, meeting timelines, and maintaining close rapport with customers
- Ensure customer complaints receive prompt attention and inform SVP
- Proactive engagement with internal customer through regular meetings/visits
- Effective management of an extensive network of stake holders within Digital Business Services, GPS, Line of business, Regional payments teams and other global functions
- Provide oversight on the outsourced activities and ensure the service performance met the predefined standard
- Manages quality through appropriate mechanism to track errors/take actions to achieve zero defects, if not minimise operational losses
- Manages/monitors costs and implements measures or process improvements to increase productivity and reduce cost
- Proactively recommend/implement best practices/workflow improvements to achieve increased productivity and close inefficiency gaps
- Work closely with Business to review and improve processes/workflows continuously
- Coordinating and activating contingency plans
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting
- Compliance to Group procedures/audit/FIM/BIM and keep staff apprised of any changes
- Monitors daily activities/exception reports to minimise error rates, highlighting any areas of concern to SVP and ensure appropriate actions are taken
- Foster a compliance culture and ensure all policies and procedures are updated and followed by the team
- Improve & maintain morale of staff through open communication, feedback & support
- Encourage teamwork and co-operation
- Ensures that appraisal system is effectively used and staff training needs are identified and addressed

**Qualifications**
- Previous Payment processing and investigation experience will be preferred
- Ability to understand and manage risk
- Self-motivated with the ability to think, and act independently combined with an ability to work under pressure to meet tight timelines
- Strong Team Player and have the ability to work with others
- Demonstrates a strong work ethic, diligence, and resilience in order to achieve results
- Able to work independently under own direction and initiative in a time sensitive environment
- Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
- Strong interpersonal, communication, time-management and organizational skill
- Detail-oriented with strong analytical and problem-solving skills
- Problem Solving and Critical Thinking

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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