Finacle Application Support

4 days ago

Singapore Capgemini Full time

Job Title: Application Support

Location: Singapore

Job Summary:

- Finacle customization or product experience.
- Application automation and improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
- Working in a stretch role to take forward production issues from analysis to production fix/deployment
- Follow Production Support Processes and giving input to strengthen time to time
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
- Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
- Must have Good functional knowledge of FINACLE in Loans (Retail and Corporate), Limits, Collaterals, CASA/ TD, WMS, Payments and interfaces modules.
- Analyze incidents in Finacle Wealth management and provide solution/work around for the issues independently.

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