IT Support Technician

4 days ago

Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

**MISSION**
The role of the IT Support Technician is to provide on-site and remote L1 support to the IFS end-users.

**RESPONSIBILITIES**
- Installation, configuration, and troubleshooting of PCs and devices
- Support end-users (L1)
- Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
- Troubleshoot, diagnose and resolve basic technical hardware and software issues
- Troubleshoot and resolve basic network and server access problems for end users
- Logging of all school staff and teachers/students queries in ticketing tool
- Track and escalate problems and requests to appropriate IT resources
- Investigate and escalate situations requiring urgent attention
- Inform management of recurring problems
- Follow up with customers to ensure issue has been resolved and close ticket
- Document resolutions for knowledge base

**SKILLS, ABILITY AND REQUIRED QUALIFICATION**
- Minimum of 3-years’ experience in L1 IT Support
- Working Experience/ Technical knowledge on the following:

- Windows 10
- MS Office 2019
- Google Workspace (Gmail/Google Drive/Google Apps)
- Windows Active Directory basic user administration
- PC imaging
- Ticketing tools (GLPI)
- Basic Network knowledge (LAN, Wi-Fi)
- Excellent customer service and follow-up
- Strong interpersonal skills
- Team player
- Good command of English language
- French language is an added advantage
- Able to adapt to changes
- Positive “can do” attitude
- Multi tasks, attention to details, proactive and flexible

**WORKING CONDITIONS**
- Ability to work in shifts (IT-Support operating hours: 7am - 7pm)
- Permanent contract
- Full time employment on the basis of 42 hours per week
- 40 days annual leaves

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