Executive, Leasing

2 weeks ago

Singapore Inchcape Full time

As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with a can-do attitude, to join us and help power Inchcape’s growth.
Our business focuses on four key strategic objectives with our vision to be the ‘**World’s most trusted automotive distributor and retailer**’.
Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far

**Responsibilities**:

- Effectively follow up with new leads from online platform (SGcarmart & ICPO website) for leasing and rental business, meeting and exceeding key performance indicators (KPIs).
- Manage and strengthen relationships with existing customers, providing exceptional customer experiences that result in long-term loyalty.
- Execute daily operational tasks associated with the leasing and rental fleet.
- Provide assistance in the operations of our new mobile app-based car rental system.
- Participate in company organised roadshows and events, which may occasionally take place on weekends when needed.
- Efficiently manage incoming customer calls, promptly addressing inquiries and addressing customer needs. Ensuring customer satisfaction and maintaining a positive company image.
- Under-take ad-hoc initiatives assigned
- Translates customer feedback into actionable feedback for departments within the organization

**Job Requirements**:

- Hold a diploma in any field.
- Possess a minimum of one year of relevant work experience in sales or customer relations, with a proven track record.
- Experience in the automotive sales industry is preferred.
- Excellent ability to acquire product knowledge quickly and think analytically.
- Familiarity with customer experience technologies.
- Strong sense of accountability and commitment to delivering high-quality service.
- Excellent communication skills, both verbal and written.
- Demonstrated self-starter mentality, resourcefulness, innovation, and a customer-centric approach.
- Comfortable working in a fast-paced, dynamic, and KPI-driven work environment.
- Possess a valid Class 3/3A driving license.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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