Warranty Associate

2 weeks ago

Singapore Cummins Inc. Full time

**DESCRIPTION**

Process warranty related information in appropriate databases under limited supervision. Respond to request in a timely manner, performing due diligence checks prior to updates. Communicate with stakeholders to gather information in order to properly process requests

**Key Responsibilities**:

- Consolidates and verifies invoiced warranty jobs from all teams in Singapore (Powergen, Data Centre, Engine),
- Updates the CSSSPL Warranty Master file to track the status of all warranty jobs sent to Warranty Administrator.
- Monitors PAID and DENIED claims.
- Coordinates Denied claim internally to check if we can appeal.
- Coordinates with internal team the documents that Warranty Administrator rejects.
- Provide Warranty job list to follow-up with warranty administrator on all Open Warranty jobs.
- Coordinates with CSSSPL Finance questions/issues on credit received.

**RESPONSIBILITIES**

**Competencies**:

- Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
- Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

**Education, Licenses, Certifications**:

- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**:

- Minimal or no work experience required.

**QUALIFICATIONS**

**Add on requirement:

- **

- Purchase Requisition issuance
- Timesheet entry
- Uploading Invoices and support documents to the Customers’ portal
- Following up on Account Receivable for both Parts and Service Sales
- Perform e-archieved for all Audited Documents for Parts and Service Invoices and DOs

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2421435

**Relocation Package** No

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