Branch Operations Specialist

6 days ago

Singapore CIMB BANK BERHAD Full time

**Responsibilities**:
Strategy and Planning
- Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
- Exceptional time management, communication and excellent customer service skills.
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting a Good/Satisfactory rating.
- Ensure Branch operations quality, customers’ satisfaction and service excellence at all touchpoints.
- Ensure Key Performance Indication (“KPI”) & Key service index set by the bank are met (eg 90% of customer served with 5-10mins).

Business Performance and Management
- Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
- Attend to all customer enquiries on banking products and service promptly.
- Be customer obsessed and deliver excellent customer banking experience.
- Handles clerical and administrative duties.
- Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
- Keeping a clean desk policy and professional appearance.
- Be professional in engaging customers and always be courteous (i.e. Greet, Service/Smile & Thank you).
- Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
- Inform customers about bank products and services.
- To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
- Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers’ identities/signatures. If staff has detected any fraud, to follow the Bank’s protocol.
- Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.

People Management
- Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
- Ensure staff are dressed professionally and branch premise is well kept and clean.
- To attend relevant courses for upskilling.

Compliance
- Comply with regulatory requirements, internal P & P, CSUGs & SOP.
- Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.

**Requirements**:
**Qualifications**:

- Minimally a Diploma holder

Professional Qualification and/or Regulatory, Licensing Requirements
- Knowledge of customer service principles and practices
- Knowledge on basic Retail Banking products and services

Relevant Work Experience
- At least 1 year of tellering and/or branch banking experience

Technical/Functional Skills
- At least 1 year of tellering and/or branch banking experience
- Organizational skills
- Knowledge of proper cash handling procedures
- Attention to detail
- Strong mathematical skills

Personal Skills (Soft Competencies)
- Service-oriented
- Strong Communication skills
- Customer service oriented
- Team Player
- Meticulous
- Interpersonal skills

  • Branch Operations Specialist Sg

    1 week ago

    Singapore CIMB Group Full time

    **Responsibilities: Strategy and Planning - Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network. - Exceptional time management, communication and excellent customer service skills. - Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting...

  • Branch Operations Specialist Sg

    2 days ago

    Singapore CIMB Group Full time

    **Responsibilities: Strategy and Planning - Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network. - Exceptional time management, communication and excellent customer service skills. - Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting...

  • Branch Manager

    6 days ago

    Singapore THE IYO BANK, LTD. SINGAPORE BRANCH Full time

    1. Responsible for all the aspects of branch's activities and operations. Oversee all the ongoing projects and operational infrastructure (including accounting, financing, legal, client management) in close liaison with the Japan HQ. 2. Work closely and build relationships with shipping companies (both Japanese and global), in order to further promote the...

  • Branch Manager

    1 week ago

    Singapore JUNE CONSTRUCTION CO., LTD (SINGAPORE BRANCH) Full time

    Job description and Requirements: A Branch Manager is responsible for coordinating and overseeing all branch operations, including staff hiring, training, and supervision. They come up with appropriate strategies to increase productivity and performance levels in order to achieve the branch financial targets. Furthermore, besides their managerial duties,...

  • Branch Operations Specialist SG

    3 days ago

    Singapore CIMB Group Full time

    Responsibilities:Strategy and PlanningAssist CSM/ASM to manage the branches and provide guidance to branch operations and service network.Exceptional time management, communication and excellent customer service skills.Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive ("CSE") targeting a...

  • Branch Operations Specialist SG

    3 days ago

    Singapore CIMB Group Full time

    DescriptionResponsibilities:Strategy and PlanningAssist CSM/ASM to manage the branches and provide guidance to branch operations and service network.Exceptional time management, communication and excellent customer service skills.Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive ("CSE") targeting a...

  • Branch General Manager

    7 days ago

    Singapore STARLUX AIRLINES CO., LTD. SINGAPORE BRANCH Full time

    Direct and manage the entire Singapore Branch, its operations and all personnel within. Devise action plans to promote and sell Company services and products to meet sales targets and increase market share. - Contribute to the strategic direction of the Branch as a member of senior management. Execute and authorize business engagements, contracts, and...

  • Head of Singapore Branch: Strategy, Sales

    1 week ago

    Singapore STARLUX AIRLINES CO., LTD. Singapore Branch Full time

    An international airline seeks a Branch Manager for its Singapore operations. The ideal candidate will manage the branch, oversee personnel, and drive market expansion. Requirements include a bachelor's degree, 10+ years in the airline industry, and strong leadership skills. Proficiency in Amadeus and negotiation skills are essential. This position offers a...

  • Head of Singapore Branch: Strategy, Sales

    1 week ago

    Singapore STARLUX AIRLINES CO., LTD. Singapore Branch Full time

    An international airline seeks a Branch Manager for its Singapore operations. The ideal candidate will manage the branch, oversee personnel, and drive market expansion. Requirements include a bachelor’s degree, 10+ years in the airline industry, and strong leadership skills. Proficiency in Amadeus and negotiation skills are essential. This position offers...

  • Branch General Manager

    1 week ago

    Singapore STARLUX AIRLINES CO., LTD. Singapore Branch Full time

    Job Description Oversee and manage the entire Singapore Branch, including its operations and all personnel. Develop and implement strategic action plans to promote and sell the Company’s products and services, ensuring achievement of sales targets and expansion of market share. Participate in shaping the Branch’s strategic direction as part of the senior...