Front Office Agent

**Job Description**:
**ABOUT US**

Stylish apartments with eclectic tech-enabled spaces, Oakwood Studios Singapore is more than an address.

Catering to your dynamic lifestyle, Oakwood Studios Singapore’s prime location and thoughtfully curated spaces allows one to seamlessly alternate between work and leisure. Conveniently situated in Orchard Road - the city’s prime shopping belt, residents are within walking distance to an array of shopping, dining and entertainment options. Orchard MRT station is a mere 10-minute walk away, connecting guests to the CBD district as well as other attractions and neighbourhoods within the city.

Our apartments are unpretentious in design with spaces curated for guests to work, live and connect in. Furnished for independent living, each apartment comes with a fully-equipped kitchen and guests can choose from Studio, One
- and Two-Bedroom apartments.

**WHAT YOU WILL DO**

Responsibilities include the delivery of excellent Guest/Resident services, using tools such as product and service standards, standard operating procedures and policies and procedures to deliver consistent high-quality engaging guest services. The Curator (Front Office Agent) is responsible to deliver the service outcomes which are outlined in Product & Services Review.

Works, communicates, collaborates and cooperates with all other business units (Refresh, Fix, Sales, Marketing, Finance, and Human Resources) to achieve the overall property goals.

Executes agreed strategy and follows operation policies and procedures to achieve high level of accuracy in making reservations, delighting residents and maximizing revenue opportunities with the desired outcome being the creation of memorable guest/resident experiences pre/during/post stay. Ideally all guests/residents become Studio Advocates.

**Strategic implementation**
- Responsible for operational excellence in their related duties leading to exceptional guest/resident service experiences.

**Operations Management**
- Overall responsibility for all operational components of their duty to ensure the efficiency and effectiveness of property operations.
- Drives high levels of guest/resident satisfaction through the consistent execution of all brand standards and hands-on interaction with guests/residents and associates.
- Deliver high standards of Front Office operations by ensuring best market practices and supporting SOPs are executed effectively.
- Focus on guest/resident preferences and aspirations, allowing for the creation of memorable guest/resident experiences, leading to strong guest/residents Advocacy of the Studio product.
- Demonstrates in-depth knowledge technological knowledge of property management system.
- Receives guests’ feedback via online platforms and encourage guests to share their positive experiences during and prior to departure on these platforms.
- Attend departmental engagement meetings with all team members to share, learn and improve their understanding as to how to provide high-quality product and service delivery.

**Reservations**
- Maintain, update and share information about important guests via Outlook calendar function.
- Drive the day-to-day operations of the reservations function.
- Demonstrates effective up-selling and negotiating communications with guests/residents.
- Follow the Reservation/Revenue Product & Service (P&S) standards and supporting Policies & Procedures (P&P) to ensure compliance to professional standards.
- Handle, input, manage and disseminate information, handovers and escalation processes.
- Any other cross departmental function as assigned by immediate supervisor/management.

**Other Responsibilities**
- Focus on operational policies and procedures as required to proactively promote a greater understanding of these throughout the organisation.
- Keeping up to date with national developments, best practices and innovative practices within the global hospitality industry for opportunities to improve efficiency and profitability for the property while delivering memorable guest/resident experiences.
- Fostering a high level or camaraderie and high morale within the operational teams and associates.

**WHAT WE LOOK FOR**
- Experience with at least 1 year in hospitality reception & reservations related experience in Serviced Apartment/Hotel industry will be an advantage.
- Required Skill(s): Good communication skills, detail oriented, ability to work independently and in teams, multitasking, hands-on, strong problem-solving skills, demonstrates flexibility, adaptability and learning ability to different system platforms, ability to negotiate yet maintain strong relations.
- Preferably Junior Executive specialized in Service Apartment/Hotel Management/Tourism Services or equivalent.