Service Delivery Manager

2 weeks ago


Singapore JONDAVIDSON PTE. LTD. Full time

**Establish Delivery Processes/Establish and refine delivery processes **. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage
- Familiarity with **healthcare and government health institution **structuring will be an added advantage in performing this role
- Assessing and scoping the **Service Readiness work **with the relevant stakeholders including vendors
- **Manage Service Delivery **to customer(s) in order to deliver contracted Service commitments & continual Service improvements
- **Monitor Service delivery and Service Level Agreements (SLAs) **, ensuring that obligations are met, issues escalated and prioritized
- Contributes to the continual improvement of Service delivery standards & practices for the **customer.**:

- **Identifying and developing processes, tools, automation, and software c **hanges to address top operational issues
- Oversee and co-ordinate the planning and execution of all IS and IT Service processes across the Service Provider and Strategic Service Providers in order that the **End to End IS and IT Services are **provided to Client in a coordinated manner in accordance with Good Industry Practice
- **Managing client meetings and the internal management meetings **with executives. Planning, organizing and managing the steering committees and ensuring that regular technical committees are held and efficient


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