Senior Specialist, Video Services

**THE OPPORTUNITY**
- Work within the** healthcare sector with advanced IT process; **perfect for** tech-savvy individuals**:

- **Based in Singapore**, the regional hub for **Asia Pacific (AP) and named one of the Best Companies to Work for in 2019 by HR Asia**
- Join the** premier biopharmaceutical company** that has been **in Singapore for more than 25 years and in AP for over 60 years.**

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

**What you will do**

The enterprise Information Technology field is rapidly changing. The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers, and patients. People want access to information, everywhere, on any device, anytime. These challenges require IT to significantly uplift its technology assets and skillsets to speed up and drive the changes. To address this challenge, IT has established a three-hub model in Singapore, Branchburg, NJ and Prague, CZ to provide a follow-the-sun operational model leveraging networked teams that can better support the business, and our mission to improving patients’ lives, utilizing an agile mindset, and resulting in cross-regional work across the hubs.

**What you must have**

To be successful in this role you must have:
**Education level**:

- Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
**Required Experience and Skill**:

- Knowledge and hands on experience and support with Cisco, Poly, Crestron, and Microsoft MTR equipment
- Experience with MS Teams and M365 services
- Experience in MS Teams deployment, transition, and underlying architecture
- Knowledge and hands on experience and support with CVI
- Working knowledge and understanding of digital signage deployments and familiarity with cloud CMS providers, such as Appspace
- Knowledge and hands on support of MS Teams, WebEx, and Zoom
- Maintain systems and documentation as needed for audits and compliance
- Be part of the On-Call video and collaboration services rotation
- Work alongside unified communication services team members to help define the future direction of our company collaboration services
- Create and update Visio diagrams
- Must be able to trouble shoot VTC equipment
- Knowledge and hands on experience and support with Crestron solutions
- Managing UC interconnections with other key infrastructure technologies such as SIP services, Office 365, Exchange, Active Directory, Azure AD, SharePoint, and Audio-Visual
- Capable of translating business requirements into technical solutions
- Experience in planning, documenting, and implementing small to large-scale audio-visual facility projects with multiple dependencies
**Preferred Experience and Skills**:

- Experience with Microsoft Teams Rooms strongly preferred
- At least 5 years in a video conferencing role including meeting and event support
- Experience with video collaboration services and technologies from vendors such as: Poly, Cisco, MS Teams, Crestron, WebEx, Zoom, etc.
- Experience with Cisco Telepresence endpoints and UC infrastructure (TMS, Expressway, CUCM)
- Proven technical integration experience within multi-vendor conferencing environments including Teams, WebEx, Zoom, and other cloud and vendor technologies
- Able to work independently, while at the same time demonstrating a collaborative and teamwork style
- Ability to conduct short-and long-term planning to meet current and future collaborative requirements
- Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas
- Great interpersonal skills and passion to build relationships within and across teams. A positive team player with excellent communication skills
- Experience with MS Teams administration and other web/audio collaboration platforms and services
- Strong infrastructure implementation and project deployment experience
- Understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streaming
- Strong analysis and problem-solving skills
- Assist in the development of roadmaps for video collaboration and audio visual
- Experience with IT Service Management platforms such as ServiceNow
**WHAT YOU CAN EXPECT**
- Limitless opportunities across various areas in IT; well-structured career path
- You will tackle the biggest challenges in the healthcare industry and information technology
- Opportunity to learn and enjoy rewarding career that technology companies don’t bring; the satisfaction of saving lives and making an impact

Our Support Functions deliver services