Operations Coordinator contract
7 days ago
**The Operations Coordinator will support the implementation and daily operations of the programme. Working closely with the counsellors, the role focuses on counsellor support, participant safety monitoring, and coordination of research and quality improvement activities.
**Key Responsibilities**:
- **Counsellor Support & Training**:
Organize onboarding, training, and case consultation sessions; troubleshoot platform issues.
- **Participant Safety Monitoring**:
Monitor dashboard for suicide risk flags and coordinate timely clinical escalation.
- **Research & Evaluation**:
Coordinate interviews, collect and summarize feedback, and support documentation for programme improvement.
**Requirements**:
- Bachelor’s degree in psychology, business, or related fields.
- Interest in mental health and digital health.
- Strong coordination and communication skills.
- Comfortable with tech platforms and dashboards.
- Organized, detail-oriented, and adaptable.
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