Head of Operations

2 days ago

Singapore PPP Coffee Papa Palheta (M) Sdn. Bhd. Full time

PPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company’s strategic plans.
- Lead and manage a team of managers overseeing cafe/retail operations and bakery production
- Set up, monitor and/or review operational systems and processes to enhance operational efficiency
- Ensure all outlets maintain the product quality and service standards
- Responsible for recruitment of staffing and manpower
- Conduct training and orientation along with HR support to set up new team members for success
- Oversee regular maintenance, managing facelifts and/or major renovations
- Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
- Respond to customer escalations, and ensure support for the continuous improvement process
- Provide feedback and offer suggestions for improvements
- Prepare weekly and monthly reports as required

**Minimum Requirements**
- 5 years’ experience working in a managerial role in a F&B/retail environment overseeing 3 and/or more outlets
- Bachelor's Degree in preferably business administration, F&B, Hospitality, or related field
- Fluent in English and one other local language
- Basic computer literacy including MS Word and Excel
- Action oriented; committed and reliable; strong attention to detail
- Takes initiative to solve issues or offer alternatives
- You must have the passion with service and is knowledgeable on coffee which is our core of our business. We are seeking a positive individual, a true leader that will lead by example, good teamwork and sociable attitude as we are in the people business._

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $5,500.00 per month

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- managing f&b outlets: 5 years (preferred)
- working at speciality coffee, cafe or bakery environment: 5 years (preferred)

Work Location: In person

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