Admin Ops Executive

2 days ago

Yishun, Singapore Thye Hua Kwan Moral Charities Full time

COMPANY DESCRIPTION
**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

DESIGNATION : Admin Ops Executive

RESPONSIBILITIES
**Time Management and Service Quality**
- New Clients_
- Retrieve case from AIC/IRMS portal (2 days KPI)
- Check NMTS subsidies available to client.
- Forward new referral in WhatsApp group for SW/Nurses team to follow up
- MOW - Forward to Logistics Ops Executive to arrange for start of meals delivery and advise on terms and conditions for MOW.
- MET - Forward to Logistics Ops Executive to update into their schedule for new admission and investigate client medical appointments requirement.
- Any other operation taskings related to MOW, MET, HPC, ICS and HH.
- Existing Clients_
- Monitor periodic review on clients.
- Do updating of periodic review for existing client based on SW team feedback.
- Prepare letters to clients for Fee Waive approve and Mean-Test subsidy change.

**Data/Stakeholder Management**
- Validate monthly data entry for all programs under the division and reconciliation to ensure correct data entry.
- Prompt liaison with external agencies, next-of-kin(s) and internal teams.
- Manage assigned projects to deliver change management, quality assurance and client satisfaction.

**Personnel Requirements**
- Well-trained in handling inquiries, complaints, and providing solutions.
- Technical Support (_if needed_): For IT or system-related concerns.
- To oversee hotline operations and handle escalations.

**Essential Skills for Hotline Staff**:

- Strong communication and active listening skills.
- Knowledge of the programs and services being offered.
- Ability to handle difficult callers with patience and professionalism.
- Escalation process for respective team related to issues.
- Language proficiency (especially if dealing with multilingual customers).

QUALIFICATIONS
- Diploma in any discipline
- At least 2 years of working experience in healthcare sector preferred.
- Willing to learn and good team player.
- Passionate in working with elderly clients.
- Good computer skills and proficiency in MS office

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