Euc IT Support Engineer

5 days ago

Singapore Cognizant Full time

**Role Overview**:
The AV EBC Engineer provides audio/visual conferencing support as part of the FS Team, ensuring high-quality AV experiences for meetings and events. This position is based onsite; remote work is not available.

**Key Responsibilities**:

- Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
- Configure, troubleshoot, set up, and maintain AV systems and related equipment.
- Independently manage critical AV meetings, including executive and director-level sessions.
- Respond to ad-hoc AV support requests from senior stakeholders.
- Install, test, and support IP Phones, AV systems, and conference calls.
- Configure iPads for conference room calendar integration.
- Conduct daily device checks of AV equipment at designated locations.
- Support vendors during new AV device installations and onsite troubleshooting.
- Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
- Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
- Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
- Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
- Install new programs, manage updates, and provide technical support.
- Provide hands-on support for network, server, and conferencing teams.
- Install, maintain, and troubleshoot client software and hardware onsite or remotely.
- Troubleshoot and resolve tickets within agreed service levels (SLAs).
- Assist in developing and documenting process improvements.
- Provide technical support for events, video conferencing, and audio/visual setups.

**Requirements**:

- Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
- At least 2 years’ experience with Mac OSX in an enterprise environment, including installation and troubleshooting.
- Solid knowledge of Mac and Windows operating systems and latest technologies.
- Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.
- Experience with ticketing systems (e.g., ServiceNow).
- Excellent analytical and customer service skills.
- Commitment to continuous learning and skills development.

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