L1 EUC Engineer

2 days ago


Singapore APAR TECHNOLOGIES PTE. LTD. Full time

Level 1 End-User Computing (EUC) Engineer About the Role We are seeking a dedicated Level 1 EUC Engineer to provide on-site IT support to our client's office. The successful candidate will deliver frontline technical assistance to end-users, ensuring smooth operations of desktops, laptops, and related IT systems. You will be the first point of contact for technical issues, helping users resolve problems efficiently and professionally. Key Responsibilities Provide Level 1 technical support for desktops, laptops, printers, and other end-user devices. Troubleshoot hardware, software, and connectivity issues . Assist with network access and connectivity (LAN/Wi-Fi/VPN). Prepare and deploy desktop/laptop images and ensure proper setup for new users. Manage user accounts (creation, modification, deletion, password resets) in Active Directory or similar systems. Install and update applications and software patches . Log, track, and resolve support tickets in accordance with SLA and IT policies. Follow all Customer IT policies and procedures , maintaining confidentiality and professionalism at all times. Requirements Technical Skills Diploma or higher in Information Technology, Computer Science, or related field . 1–3 years' experience in IT helpdesk or desktop support . Technical proficiency with: Windows 10/11 OS support and troubleshooting Microsoft 365 / Active Directory user management Imaging and deployment tools (SCCM, MDT, or similar)Basic networking concepts (IP, DNS, DHCP)Remote support tools (e.g., TeamViewer, Remote Desktop)Soft Skills Strong customer service orientation and communication skills. Good problem-solving and time management abilities. Team player with a positive, can-do attitude. Able to work independently and follow structured processes. #J-18808-Ljbffr



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