Information Technology

Information Technology - End User Computing (EUC) Engineer Job Description The successful candidate will join the SIA Group's IT Infrastructure team, a dynamic and innovative environment that leverages cutting-edge technologies to deliver seamless IT services. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure. Your responsibilities will include: EUC Project Management and Delivery • Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget. • Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks. Administration of Microsoft Technologies • Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security. • Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring. Device Management and Automation • Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date. • Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency. Technical Troubleshooting and AI-Driven Solutions • Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience. • Use predictive analytics and machine learning models to proactively identify and address potential issues. Technical Documentation and Knowledge Sharing • Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems. • Ensure accuracy and consistency across all documentation with AI-powered tools. Collaboration and IT Service Delivery • Work closely with IT team members and other departments to ensure seamless delivery of IT services. • Foster effective communication and teamwork to achieve shared goals. Emerging Technologies and Innovation • Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations. • Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions. Requirements Educational Background: • Bachelor's degree in Information Technology, Computer Science, or a related field. Professional Experience: • At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role. Technical Expertise: • Strong troubleshooting skills for resolving complex technical issues. • Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security. • Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune. Certifications: • Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL, or equivalent are highly desirable. • Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred. Communication and Collaboration: • Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Strong interpersonal skills to foster collaboration across teams and build relationships with internal clients. Customer-Centric Mindset: • Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions. Continuous Learning: • Proactive approach to staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.