Technology Support Ii, Major Incident Manager

3 days ago

Singapore JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
- Adherence to critical process and procedure, and appropriate escalations in support of production incidents.
- Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
- MIM team is part of global follow-the-sun model and partner with US MIM team. This role is based in Singapore with a 12hours shift pattern, no Singapore night shift, shift hours are from 7:30 am to 07:30 pm (SGT)

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
- Minimum 2 years** **of experience in Incident Management, IT Service Delivery, IT Service Desk, IT Operations in an enterprise scale environment
- Strong ability to think and act independently to resolve production issues, and act with sense of urgency and agility
- Advanced analytical skills and displays history of achieving goals in a high-performance environment
- Ability to multitask in a fast-paced environment utilizing multiple tools.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

**Preferred qualifications, capabilities, and skills**
- Knowledge of ServiceNow, JIRA, AWS Cloud, Kubernetes and monitoring tools (Splunk, Dynatrace, etc)
- Preferred ITIL certified, Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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