Regional Programme Manager

JLL supports the Whole You, personally and professionally.

Regional Programme Manager
Work Dynamics - Integrated Facilities Management

Maintaining the JLL legacy
We uphold excellence in everything we do—that has been essential to our more than 200 years of staying power. As the person in charge of planning, your task is to continue our tradition of project success. You’ll accomplish this being a key individual in the project team, dedicated to planning and monitoring multiple projects from beginning to end.

You’ll work closely with the Client and project delivery teams to make sure the agreed plans stay on track throughout the entire project lifecycle. This may include mediation between stakeholders and other teams to prevent diversions and keep the project objectives on track.

Having one eye on the project and keeping the team on track by being actively involved is key. We achieve are biggest success when working together, so clear communication and influencing skills is key, as is collaboration and teamwork.

**What this job involves**:
Provide a single point of coordination & line of escalation for all employee services & vendor management to the client's regional FM Team.

Remote control and drive a strong facilities operational focus, ability to interface with other service lines and dedicated single stream reporting across all Data Centre sites (class B & C facility assets) in APAC.

Oversight of client office facilities, coordinate facility works, and monitor activities of ad-hoc services/projects whilst ensuring client's policies and all relevant local legislation across all locations are met.

Work with JLL local facility managers /LSPOC to prepare monthly, quarterly and annual regional reporting (QBR), including site & vendor performance.

Accountable for contract financial performance and risk management at a regional level.

Support client's Business Continuity Planning, CSR awareness and Health & Safety management procedures.

Drive continuous improvement & innovation initiatives including 'value for money' strategies for delivering the service.

Provide superior customer service to meet on-site client’s expectations.

Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend the scope of work responsibilities, proposals, contracts and budgets.

Ensure services (SOW) alignment within JLL.

Assist with implementation and ongoing management of the risk management programs and ensure all incident reports (if any) are timely reported to client.

Report to Group Account Director and present information for internal meetings through the Account.

Must be able to work in a fast-track environment with facility management experience preferred

A professional qualification in real estate or facilities management with 5+ year’s facility management experience, preferably in critical environments/data centres.

Experience driving OSHA-compliant safety programs and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).

Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.

Strong Account management, interpersonal skills and problem-solving ability.

Excellent verbal / written communication and presentation skills.

Proven record of providing excellent internal and external customer service.

Basic knowledge of CMMS and Purchase Order Process.

Knowledge of standard business and accounting practices.

Knowledge of Excel and ability to analyze.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, exp