Attractions Operations Executive
6 days ago
Kulnari Mystery Golf boldly takes you where no minigolfer has gone before - right back to 1920's Boat Quay, in Singapore, to investigate a mysterious occurrence at the Kulnari Trading Company building.
Combining Escape Room puzzles with minigolf gameplay, and blending historical fact with storytelling flights of fancy, Kulnari Mystery Golf will transport you to an era long gone - for an experience you won't want to miss.
In this role, you will be responsible for:
Admissions and ticketing
Membership engagement and retention strategies.
We are looking for a service oriented individual with great interpersonal and communication skills who can handle queries from visitors on admissions, ticketing, membership policies and procedures.
You will also need to identify with your team to identify guest service needs.
Must be prepared to work shifts including weekends, evenings and even on public holidays. You must be prepared to be on your feet.
Tasks
- Assist in analysing data to understand customer behaviours.
- Conduct investigations of incidents.
- Deploy operations crew personnel to direct crowd flows through the attraction sites.
- Develop crowd control measures.
- Direct operations crew to regulate queue times in accordance with queue management methods.
- Ensure operations teams comply with business continuity plans.
- Execute emergency response procedures.
- Gather feedback from internal stakeholders.
- Gather visitor feedback.
- Implement customer service procedures.
- Implement health, safety and emergency response and risk assessment procedures.
- Manage admissions and ticketing, membership, guest services and operations crew activities.
- Prepare incident reports.
- Recommend improvements on communicating safety rules to attractions guests.
- Resolve escalated service issues.
Salary will commensurate with experience.
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