Digital Customer Solutions Specialist

1 day ago

Singapore Toll Group Full time

Company Description
**About Toll: Global Forwarding**

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
**The role**

This position plays a vital role in building up the digital customer solutions portfolio for Toll Global Forwarding. The role sits within the Digital Sales and Global Sales Operations team. Part of the role is to support the Product Manager Digital Customer Solutions to help him gain more efficiency in developing and deploying new solutions. The other part is making sure existing and new solutions are trained regularly with the right material and documentation. This role plays a big part in Toll’s Innovation strategy with a direct impact on Toll Global Forwarding’s digital presence

As the Digital Customer Solutions Specialist, you will:

- Global support of legacy customer visibility and tracking tool including managing change requests
- Develop customer reporting standards. Assist with the development of our new Customer portal.
- Assist and lead any new digital customer solution projects. Assist with grooming of product backlog
- Support the product manager in developing reports to understand and track product usage and success
- Work closely together with country / regional sales & marketing teams to drive adoption. Support in the development of digital customer solutions product collateral

**Qualifications**:
**About you**

To be successful in this role, you will need:

- Ideally 1 -2 years of experience in project based environments, preferable in logistics
- Quick and keen learner with high emotional intelligence (EQ)
- Likes to think out of the box
- Excellent command of spoken and written English
- Ability to work as part of a large, global, cross-functional team. Able to drive performance and motivate
- Ability to draw insights from data and present recommendations

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

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